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ASEAN was the third-largest revenue contributor to the AMD market in Asia-Pacific. Despite a strong growth rate of 30.6% in 2017, the market recorded a slower YoY growth of 15.4% in 2018. As one of the fastest-growing digital economies in Asia-Pacific, ASEAN is now a hot spot for targeted cyber espionage, state-sponsored cyberattacks, ransomware or...

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

04 Oct 2021  |  North America  |  Market Research

Global Waste Recycling and Circular Economy Outlook, 2021

The Increasing Adoption of Smart Technologies Will Boost Decarbonization and the Digital Sustainability of Supply Chains

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Key Issues Addressed

2021 is defined by a continued market reaction to the COVID-19 pandemic, implying that recycling facilities are still adjusting to market fluctuations. Digitalization and decarbonization will gain momentum and companies will strive to achieve sustainability goals and will continue to focus on innovative technologies. The market is pushing for a ...

Food packaging is a relatively new domain. Only a few decades ago, the most commonly used packaging material was brown paper. Even about 60 years ago, butter, bacon, and biscuits were sold without packaging. Grocers weighed the quantities customers wanted and wrapped the food well enough for it to be transported home safely. Motor and industrial oi...

This research delves into the macroeconomic outlook for Latin American and Caribbean countries with respect to the political environment, GDP growth, inflation and interest rates, income levels, labor market, and population. The countries analyzed as a part this research include Puerto Rico, Panama, Jamaica, Trinidad and Tobago, Costa Rica, the Dom...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

CES 2020 came to a close with the automotive industry looking at immediate and real-world use cases around an autonomous and on-demand connected lifestyle. As the DOT updated new AV guidelines, the Frost & Sullivan team went to understand how automotive industry participants, which have traditionally been cautious and slow adopters of technologies,...

03 Jun 2020  |  Global  |  Market Outlook

Global Connected Truck Telematics Outlook, 2020

Delicate Global Economic Situation Due to the COVID-19 Pandemic Presents Precarious Market Conditions; Revival Likely in the Later Half of the Year

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The global COVID-19 pandemic and the subsequent recession like global economic slowdown has left governments and markets stumbling in a directionless chaos and uncertainty. In the midst of a lurking global recession catalysed by the uncontrolled spread of the COVID-19 virus, companies and leaders invariably fall short of prompt decision-making, sub...

17 Jun 2020  |  Asia Pacific  |  Market Research

Business Model Innovations in the Building Construction Industry, 2020

Technological Advancement and a Vision for Sustainability will Drive Change in Building Construction Business Models

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Asia-Pacific is expected to record substantial building construction development in the next five years despite some impact from the COVID-19 pandemic in 2020. This is mainly impacted by the rapid urbanization and heavy investment in the region. The building construction industry is facing several challenges such as declined project productivit...