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When compared to global economies, Australias gross domestic product (GDP) growth of 3.4 per cent for 2011-2012 shows a relatively strong recovery from the downturn in 2008-2009. One of the major contributors to the economys resilience is the energy and resources sector. In this study, the facilities management market in Australia in major end-us...

The 2019 Disaster-Recovery-as-a-Service (DRaaS) report offers our first glimpse at global adoption of DRaaS. Not surprisingly, global trends mimic the U.S., with nearly half of businesses surveyed by Frost & Sullivan currently using DRaaS to protect their data. An additional 34% of businesses say they expect to implement DRaaS by 2021, bringing tot...

The global Contact Center Solutions market achieved solid growth in 2024, driven by an acceleration of AI-based and advanced capabilities in contact center implementations. As organizations increasingly realize that providing superior CX is fundamental for competitive differentiation, they are responding to growing customer expectations by deliveri...

Multi-Access Edge Computing (MEC) solutions are gaining traction globally for their ability to deliver ultra-low latency, high bandwidth, real-time data processing, and data analytics, which are key to supporting latency-sensitive applications. Businesses today demand 5G MEC to improve productivity, innovate new offerings, and accelerate digital tr...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

Frost & Sullivan defines managed services as subscription-based services in which a third-party provider contributes technology, infrastructure, and expertise; the enterprise and provider generally share control and oversight of application performance. Early managed services allowed enterprises to offload routine management tasks, but today’s comp...

The adoption of hemodynamic monitoring systems is growing in hospitals, driven by the development of advanced sensors for minimally invasive and noninvasive monitoring. Advancements in wearable and remote monitoring technologies are forecast to support adoption in out-of-hospital settings in the next decade. Vendors are increasingly investing in de...

Novel technologies are improving aircraft hangars, and particularly the activities that take place within these hangars (final assembly or heavy maintenance and modification work). Industry 4.0 trends have positively changed the way aircraft are built or maintained in hangars, leading to the emergence of smart hangars. This research discusses tr...

This study provides forecasts for the Asia-Pacific (APAC) customer experience management (CXM) services market from 2022 to 2029. Organizations must prioritize delivering excellent CX as a strategic component for sustained business growth. It is crucial to recognize the significance of superior CX as a competitive differentiator. According to Frost...