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Precision medicine is transitioning toward wider acceptance, due to mounting payer pressures and regulatory changes that are shifting pharma businesses from prescriptive to more predictive and personalized models. Emergence of value-based reimbursement models and healthcare consumerism trends are helping move the treatment model from ‘one-size-fits...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

The proposed merger between Fiat Chrysler Automobiles (FCA) and the PSA Group will be one of the most significant mergers among automotive original equipment manufacturers (OEMs). The joint entity will be called Stellantis, and it will become the fourth-largest automotive OEM in terms of sales volumes. The new group will have a combined revenue of ...

Biodegradable polymers are increasingly adopted in many applications and industries to replace crude-derived polymers. Currently, the application of biodegradable polymers as binders, sealants, and adhesives is gaining traction, with pressure sensitive adhesives (PSA) being a hot area of interest. Healthcare, FMCG, and packaging are the top areas o...

29 Apr 2021  |  Asia Pacific  |  Market Research

Disruptive COVID-19 Influencing Malaysia’s Automotive Industry, 2021

Sales Tax Exemption on New Passenger Vehicle Softens the Impact of the COVID-19 Pandemic on the Automotive Industry and Promotes Transformational Growth

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In 2020, Malaysias Total Industry Volume (TIV) dropped 12.4%, compared to 2019, with only 529,434 units being sold. The Passenger Vehicle (PV) segment remained dominant with 90.8% market share. The sales tax exemption introduced between June and December 2020 spurred the demand for the segment. Sales of gasoline powertrain grew from 82.6% in 2019 ...

28 May 2021  |  Global  |  Megatrends

Transformative Mega Trends Enabling Lights Out Manufacturing

Post-pandemic Manufacturing Shifts will Usher Future Growth Potential of ‘Lights Out’ Environment

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The COVID-19 pandemic has not only hindered global manufacturing output but has also hastened the shift toward Industry 5.0. Digitalization and automation are rapidly shaping business strategy, with nearly 90% of companies embracing digital transformation in the short term. In an effort to become more resilient and shock-proof, manufacturers, espec...

12 Jul 2021  |  Global  |  Market Research

Global Li-ion Battery Materials Growth Opportunities

Advanced Battery Materials are Key to Meeting the Future Growth Potential of Li-ion Batteries

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This study quantifies the consumption of key lithium-ion (Li-ion) battery materials and focuses on gauging the impact that key market developments, like the advancements in battery chemistries, the rapid increase in electric vehicle (EV) sales, an ever-tightening regulatory scenario, and a shift in consumer preferences towards EVs, etc., are expect...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...