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09 Aug 2023  |  Global  |  Customer Research
CX Growth Opportunities in Travel & Hospitality: Global, 2023—A Customer Perspective
Pent-Up Demand Compels Businesses to Invest in AI and Automation
The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....
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27 Jan 2020  |  Asia Pacific  |  Market Research
The Opportunities and Challenges of the Payments Industry in Indonesia, Forecast to 2025
eWallets Growth is Rapid but Cash will Still be King for Now
The growing number of people of working-age, greater financial inclusion, increasing literacy levels, and growing internet penetration present a significant opportunity for the payments industry in Indonesia. The industry has recorded positive growth in terms of transaction value from US$ 333 billion in 2013 to an estimated US$ 563 billion in 2019....
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18 Oct 2024  |  Global  |  Customer Research
Growth Opportunities in the Microsoft Teams Phone Ecosystem
Service Provider Best Practices in the Evolving Business Communications Value Chain
Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...
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17 Jun 2016  |  Global  |  Market Research
Airbus and Boeing at a Crossroads
This market insight is an addition to Frost & Sullivan’s growing focus on commercial aerospace. It complements the commercial aerospace benchmark, our quarterly review, as well as the commercial aerospace outlook report, while focusing on the main OEMs, namely, Airbus and Boeing. The insight not only discusses both companies’ financial and programm...
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08 Jul 2016  |  North America  |  Market Research
Platform Strategies of Global Passenger Vehicle (PV) Automotive OEMs
70 Modular Platforms to Account for 53% of the PV Production by 2022
The research provides an updated analysis of the key global original equipment manufacturers’ (OEMs’) platform strategies. Specifically, various platform strategies adopted by the top 13 OEMs to develop more modular platform-based models for global markets have been covered in this research. The research also discusses the evolution and future of m...
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10 Nov 2016  |  Europe  |  Market Research
ICT Spending in Connected Industries
A European SME Perspective
The IT & communications industry continues to invest heavily in communications and IT solutions. Energy and utilities, healthcare, transportation, and manufacturing are also expected to increase ICT spending in the next 5 years. To enable ubiquitous connectivity, large investments need to be made by telecom operators as well as energy and utilities...
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21 Nov 2014  |  North America  |  Market Research
Analysis of the US LIMS Market
Pharmaceuticals and Biobanks Spur Market Revenue with Increasing Adoption of Thin-client Web-based Systems
The laboratory information management systems (LIMS) market in the United States has been a mature space for many years. The evolution of laboratory needs has spurred innovation in this industry, forcing vendors to change their approach toward consumers. Consumers have the option of choosing between thick-client (Web-enabled) solutions, thin-client...
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25 Sep 2015  |  Global  |  Megatrends
New Business Models of the Future
Analysis of Innovative and Emerging Best Practices and Implications to Future Value Chains to 2025
Between 2012 and 2014, over 70 global companies that were valued at more than $1 billion were start-ups with unique and transformative new business models. During the same period, most business model innovators have managed to produce consistently profitable returns with a high average revenue gain. The keys to these success stories have been conne...
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09 May 2016  |  North America  |  Market Research
US and Western European Atrial Fibrillation Market, Forecast to 2025
Demand-Supply Gaps Create Space for New Technologies and Products, Cardiac Mapping Systems and Robotic Magnetic Systems to Witness Strong Growth
The evolution of new products and technology has impacted the type of procedures conducted, and clinicians must ensure that they keep pace with these advancements. These factors will play a major role in the adoption of new products, thereby boosting procedure volumes. Ablation continues to strengthen its value proposition in various healthcare s...
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27 May 2016  |  Africa  |  Market Research
Managed Services Market in South Africa
Analysis of the Growth Opportunity and Indicators of the Customer Experience
Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...
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