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This report aims to track the current state of the UAM industry and how its large-scale adoption will impact the current airlines and airports industry. Increased urbanization and higher priority for cleaner transportation modes that can alleviate high congestion in major cities have led to a renewed demand for developing the next generation of UAM...

Latin American companies are adopting technology at an exceptional rate, particularly with the migration to cloud operations. Companies will continue to integrate digital solutions into their operations and services at a rapid pace to simplify and scale their businesses while improving profitability. However, the influx of new critical technolog...

28 Feb 2025  |  Global  |  Market Research

Global Customer Experience Management Services, Forecast to 2029

Market Growth Driven by Advancement in AI-based Technology Solutions

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Striving for excellent Customer experience (CX) is a strategic component of every organization’s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. However, majority of the organizations are struggling to deliver efficient and consistent experiences. This is bringing greater attenti...

The unprecedented US tariff measures introduced in 2025 have triggered a global trade conflict, resulting in sharp contractions of trade volumes, extensive supply chain disruptions, and a profound reconfiguration of international business practices. With US average tariff rates surging to their highest levels in nearly a century, governments and bu...

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

The Asia Pacific Market for Fixed Based Operators (FBOs) is expected to 'take-off' as a result of the minimal impact of the global economic slowdown on the business aviation market of this region and the continuous emergence of HongKong and Singapore as preferred destinations for maintenance and ground handling activities. This coupled with a growi...

To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines how ...

Intelligent Mobility Japan, 2020 is a virtual summit organized by Frost and Sullivan on November 24 and 25, 2020. This is a 2-day interactive conference, which hosted on a unique virtual platform to discuss and evaluate Growth Opportunities in new Mobility Business models covering Personal and Public Transport Systems. The conference presenters i...

This study examines the mobilized sales force automation (SFA) market in North America. Mobile sales force automation applications are software solutions that extend SFA capabilities to a sales employee’s mobile device (smartphone, tablet, wearable, etc.). Capabilities can range from basic account, opportunity and contact management to also encompa...