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23 May 2019  |  Global  |  Market Research
Growth Opportunity Analysis of the Global UPS Battery Market, 2018
Commercial and Data Center UPS Drive Battery Demand
Majority of the UPS systems has battery to store energy that will be used during power outage. The stationary lead-acid battery is the predominant battery chemistry used in these UPS, while lithium ion is the emerging chemistry that is revolutionizing the industry. Among the UPS applications, the role of batteries in commercial, industrial, data ce...
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20 Mar 2020  |  Global  |  Market Research
Indian Hosted/Cloud Contact Center Market, Forecast to 2025
Well-recognized Benefits and Emerging Technology Trends will Boost Interest across Sectors
While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...
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24 Nov 2021  |  Global  |  Technology Research
Future of GCCs in India: Transforming into R&D Powerhouses
Transformative Mega Trends fueling the growth of GCCs in India
A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...
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14 Oct 2016  |  Global  |  Market Research
Global Data Center Infrastructure Solutions Market
Cooling Solutions and Rack & Rack Options Segments to Experience Fastest Growth over Forecast Period
The global data center infrastructure solutions market is mature. It is, however, expected to grow at a moderate pace over the forecast period. A smooth growth curve is expected over the forecast period. However, data centre consolidation and high capital expenditure combined with end-user scepticism towards implementing new technologies or unfamil...
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07 Apr 2021  |  Global  |  Market Research
Conquering the Budget Struggle for Contact Center Transformation
Winning Projects to Improve CX
Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...
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13 Oct 2022  |  Global  |  Market Research
Technological Shifts to Create Edge Data Center Growth Opportunity
5G, IOT, and the Need for Low Latency Use Cases Drive Future Growth Potential
Edge computing refers to moving data processing and computing as close to the data source/ point of origination as feasible, enabling near-real-time decisions and insights to drive better outcomes. The goal is to reduce latency while still ensuring high efficiency of networks, operations, service delivery, and user experience. Edge computing all...
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17 Mar 2020  |  Global  |  Market Research
Indian Contact Center Outsourcing Services Market, Forecast to 2025
Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market
Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...
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16 May 2023  |  Global  |  Market Research
Beyond ChatGPT—Understanding the Impact of Large Language Model Driven Generative AI
How the Contact Center Industry is Benefitting from AI Innovation
The recent introduction of ChatGPT from artificial intelligence (AI) firm OpenAI has captured the imagination of the world and moved AI further into mainstream conversation. ChatGPT is “humanizing” AI in a way that has not been experienced before, generating impressive content from relatively simple requests (or prompts) written in natural language...
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11 Sep 2015  |  Global  |  Market Research
Competitive Benchmarking of Key Tier I Suppliers in the Connected Car Market
Modular Architecture Trickling Down to Connected Vehicle Technologies to Increase Profitability
This study contains profiles of 6 key tier I suppliers in the connected car market. They are Continental, Bosch, Harman, Visteon, Denso, and Panasonic. These six suppliers are benchmarked for their capabilities in Advance Driver Assistance Systems (ADAS), centre stack, Head-up Display (HUD), and Instrument Cluster Display (ICD). Each supplier profi...
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04 Sep 2015  |  Global  |  Market Research
Global Contact Center and Office Headset Market
The Move to Desktop Communications Drives Demand for Enterprise Headsets
This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysi...
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