Search results for: 'systems integrators'

As trade expansion and inflows of foreign capital quicken the pace of Thailands economic growth, the countrys logistics industry is establishing itself as a crucial contributor to national competitiveness, thereby bringing with it associated economic multipliers. This research provides insights into how regional developments, new trends, and key ...

Oil and gas companies, oil and gas service companies, law firms, financial service companies, and government institutions, have all been calling for competitive advantage through mergers and acquisitions (M&A) in Malaysia. In recent times, Malaysian oil and gas service companies have been adversely hit by the low oil price regime. Petronas, the lea...

When compared to global economies, Australias gross domestic product (GDP) growth of 3.4 per cent for 2011-2012 shows a relatively strong recovery from the downturn in 2008-2009. One of the major contributors to the economys resilience is the energy and resources sector. In this study, the facilities management market in Australia in major end-us...

Transforming from traditional farming techniques to adopting precision agriculture solutions requires substantial capital investment. This investment decreases on a year-over-year basis and at the same time, the savings per unit of production increases exponentially. Farmers adapting to modern agriculture techniques have been able to carry out farm...

Southeast Asia (SEA) is emerging as the gold mine for both local and international healthcare vendors. Within SEA, Malaysia, Singapore, and Indonesia still have unexplored and under-served markets providing boundless opportunities for healthcare vendors with innovative products and services. To be able to capitalize on the market, medical device ma...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

The revenue from 5G DIS and small cells in Asia-Pacific will increase from $3.26 billion in 2021 to $16.04 billion in 2026 at a CAGR of 37.6% from 2021 to 2026. From 2023, the market will accelerate as countries move into the recovery phase following the COVID-19 pandemic; mobile operators will be able to allocate more CAPEX to achieve greater grow...

The report provides an overview of the Russian Hospital system, listing key regions and their hospitals landscapes. Key hospitals have been profiled for the regions, with details about their infrastructure, patient trends, department trends, and other relevant information. The regions selected include Moscow, St. Petersburg, Tyumen, Krasnodar, and ...