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31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

Water scarcity and the need for more efficient water resource management have prompted Latin American water utilities to adopt new strategies for reducing water losses, improving customer-side demand management, and implementing digital technologies. The digital transformation of water utilities is driven by the deployment of advanced telemetering ...

The North American managed SD-WAN market continues to gain momentum as enterprises accelerate digital transformation, expand cloud adoption, and prepare their networks for increasingly distributed and AI-driven operating environments. SD-WAN has evolved beyond connectivity, becoming a strategic platform that enables secure, application-aware networ...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

This edition of the Cyber Security Technology Opportunity Engine (TOE) focuses on the critical shift towards Zero Trust frameworks that eliminate human oversight through automation, address the lateral movement of threats in distributed environments, and unify fragmented security stacks through intelligent orchestration. Notable developments includ...

The European automotive landscape is undergoing a profound transformation driven by electrification, sustainability imperatives, and digital mobility solutions. Electric vehicle (EV) leasing has emerged as a pivotal enabler in this transition, providing individuals and corporates with flexible, cost-effective, and low-risk access to electric mobili...

This study examines the automotive aftermarket in Mainland China, with a particular focus on light vehicles, including passenger vehicles and light commercial vehicles. The aftermarket encompasses all non-warranty replacement parts installed after the dealer sells the vehicle. Automotive parts are integral to the complete vehicle assembly and play ...

This research service provides an overview of how customers in the South African security systems and services market select their electronic security equipment as well the related security services. The market was divided into the top five vertical industries within the South African security systems and services market namely: mining, financial s...

This study provides a comprehensive analysis of the contract research and manufacturing services (CRAMS) segment in India by focusing on drug discovery to pre-clinical toxicology, Active Pharmaceutical Ingredient (API), Formulations and Injectables. The study is based on detailed primary research, and includes an evaluation of the market size as we...