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12 Mar 2019  |  Global  |  Market Research
Three CX Trends Heading into 2019—A Postcard from the Technological Edge
Three CX Trends Heading into 2019
As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...
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18 Dec 2024  |  Global  |  Market Research
Growth Opportunities for Telecommunications Service Providers in Artificial Intelligence, 2024
AI-powered Innovation Unlocks New Revenue Streams, Operational Efficiency, and Customer Value
AI refers to technologies that emulate human intelligence and assist decision-making with self-learning capabilities. Machine learning (ML) is a sub-field of AI that focuses on imitating how humans learn and includes the development and use of algorithms that can learn and adapt without following explicit instructions. Telcos have emerged as essen...
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20 Aug 2025  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Platforms in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...
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05 Jun 2020  |  North America  |  Market Research
Artificial Intelligence in the US Military Training and Simulation Industry, 2020
The Latest Technological Innovations Ensure Enhanced Personnel Readiness
Artificial intelligence (AI) is a key driver for Industry 4.0, with the potential to disrupt numerous business verticals. The technology’s ability to perform human-like cognitive functions such as learning, reasoning, problem solving, planning, and self-correction, and to make decisions based on simulations drives its large-scale adoption. Currentl...
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14 Nov 2018  |  North America  |  Market Research
Key US Automotive Lightweighting Insights, Forecast to 2030
American and German OEMs Targeting Increased Use of Magnesium Compared to their Asian Counterparts
The aim of this study is to research and analyze the short-, medium-, and long-term impact of advanced lightweighting materials in the automotive industry, especially with regard to magnesium and aluminum. Readers of this report should be able to understand the trends that these metals are setting in the industry and how their use can be compared t...
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23 Jan 2023  |  Global  |  Market Outlook
Top 10 for 2023: Predictions for the Global Commercial Vehicles Industry
Predictions for the Commercial Vehicles Market
The commercial vehicle industry is at the cusp of a major transformation that will change the dynamics of the supply chain and logistics industry. Frost & Sullivan has examined the top 10 CV trends that will have the highest impact on the commercial vehicle market in the upcoming years. The CASE (connected, autonomous, safe, and electric) strate...
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16 Jan 2024  |  Global  |  Frost Radar
Frost Radar™: Software Supply Chain Security, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As businesses digitize, the uptake of applications has been inevitable. Digital transformation has boosted the demand for innovation among software producers and software development life cycle (SDLC) developers in order to meet business goals. As a result, software producers are either migrating their services, assets, and applications to cloud en...
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26 Sep 2024  |  Global  |  Frost Radar
Frost Radar™: Application Security Posture Management, 2024
A Benchmarking System to Spark Companies to Action Innovation that Fuels New Deal Flow and Growth Pipelines
Organizations face challenges managing security risks in the ever-more complex software development environment. The increasing complexity of modern software development and the overload of noise due to application security tool sprawl necessitate the role of application security posture management (ASPM) in application security programs. An emphas...
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05 Nov 2026  |  Global  |  Customer Research
Growth Opportunities in AI-Powered Communications
Proven and Emerging Use Cases are Poised to Drive Pervasive Adoption
This research report examines the growth opportunities emerging from artificial intelligence-powered unified communications and collaboration (UCC), drawing on Frost & Sullivan’s 2026 global survey of 1,198 IT and business decision-makers across North America, Latin America, Europe, and Asia-Pacific. It evaluates organizational challenges, investme...
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17 Dec 2021  |  North America  |  Frost Radar
Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...
$4,950.00