Search results for: 'outsourcing market'

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

The service provides detailed insights into the logistics expenditure, outsourcing practices, and technology usage trends within 5 key industry sectors in India. Insights into function-wise outsourcing, reasons for outsourcing, criteria for service provider selection, contract periods, and major logistic challenges are also provided. The analysis h...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

Integrated facility management (IFM) continues to represent the fastest growing segment of the European facility management (FM) industry. Driven by cost savings, single contact solutions, sustainability and energy management, service quality and total building lifecycle costs, this will remain the case for the foreseeable future with significant ...

This research provides a detailed insight into the project logistics market in India and its segmentation by service as well as by end-user industry sectors. The study also provides an analysis of project logistics outsourcing practices, the criteria for logistics service provider selection, usage of organized logistics service providers, and compe...

This research service provides detailed insights into the temperature controlled logistics (TCL) market in India, and its segmentation by service, as well as by end-user industry sectors. It also provides analysis of TCL outsourcing practices, the criteria for logistics service provider selection, usage of organized TCL providers, and competitive s...

The current slowdown in the mining sector and significant reduction in budgets across public sector agencies will have a dampening effect on FM demand. The Australian FM market is driven primarily by construction activity levels, demand for maintenance and refurbishment services, and a strong case for outsourcing. This study uses Frost & Sullivan's...