Search results for: 'procurement outsourcing'

This research service focuses on the evolving material and services procurement practices of major power generation utilities globally. It provides an in-depth analysis on the evolving procurement practices in power utilities and discusses common challenges. Based on the on-going transformations in procurement practices, this research offers a glim...

The service provides detailed insights into the logistics expenditure, outsourcing practices, and technology usage trends within 5 key industry sectors in India. Insights into function-wise outsourcing, reasons for outsourcing, criteria for service provider selection, contract periods, and major logistic challenges are also provided. The analysis h...

This research service assesses industry participation in the global military naval vessels platforms market and identifies key trends and market characteristics for new platform procurements and platform modernisation. The analysis considers 13 main military naval vessel platformssuper carriers, light aircraft carriers, amphibious vessels, cruiser...

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. North American market revenue represents outsourcer revenues associated with customer interactions that originate in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, automat...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

Integrated facility management (IFM) continues to represent the fastest growing segment of the European facility management (FM) industry. Driven by cost savings, single contact solutions, sustainability and energy management, service quality and total building lifecycle costs, this will remain the case for the foreseeable future with significant ...

This research analyses the cloud services in South Africa and Kenya. It provides an insight into the current and predicted future status of the cloud computing services and also the key market trends. The research focuses on the types of cloud computing services offered in both countries and the main participants in this space. While the South Afri...

This research service analyses the global military land vehicles market for 20132022, and seeks to elucidate future revenues split between new procurements (platform and modernisation acquisitions) and support-in-service (maintenance and other platform support services) to highlight potential market opportunities beyond new platform sales alone. T...