Search results for: 'm13e release agent'

2020 was a disruptive year for the entire world and for the CX & CC landscape. The COVID-19 pandemic has pushed every contact center in the region to embrace the work-at-home-agent (WAHA) modality and move their employees out of their offices to their homes (65.3% of the outsourced agents in CALA were working remotely by the end of May 2020). Due t...

02 Jul 2021  |  North America  |  Market Research

US Next Generation Air Dominance Growth Opportunities

Digital Engineering, Modular Systems, and Hypersonic and Directed-Weapon Technologies will Give the Air Force the Tools it Needs to Win on a New Type of Battlefield

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This study provides insights about the state of the US Air Force-managed Next Generation Air Defense (NGAD) program, which is a proposed family of air platforms that would include a 6th-generation fighter, wingman drones capable of combat autonomy, and support drones that can carry a combination of fuel, ammunition, and sensors. One of the more dis...

04 Oct 2021  |  Global  |  Market Research

Global Plastic Additives Growth Opportunities

Future Growth Potential Enhanced by Increasing the Development of Sustainable Additives

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The plastic additives market comprises segments, including plasticizers, stabilizers, flame retardants, impact modifiers and processing aids, and others (includes antiblock, antistatic, slip, antimicrobial, antifog, and conductive additives, nucleating agents, blowing agents, and scavengers). By end-use industry type, the market has been divided in...

09 Jul 2021  |  Global  |  Market Outlook

Global Off-highway Vehicle Industry Outlook, 2021

Key Trends and Opportunities that will Aid Recovery of the Off-Highway Vehicle Market in 2021 and Beyond

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Though many regions are grappling with the impact of the COVID-19 pandemic, some have recovered earlier than the rest, to resume construction, farming, and mining operations due to recovering economies, and key OEMs are targeting those recovered markets to release their customized product designs as per regional demands and trends. This research in...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

During the 2021 United Nations Climate Change Conference (COP26), the European Union and the United States announced their commitments to become carbon neutral by 2050, while China and India, the first- and third-largest emitters, plan to become carbon neutral by 2060 and 2070, respectively. Low-income countries will struggle to reduce their carbon...

01 Apr 2021  |  North America  |  Market Research

Strategic Analysis of 5G Technology and Use Cases Transforming the Automotive Industry

Automakers will Implement 5G to Remain Competitive; Mature Regulations and NR Infrastructure Availability will be Critical for Advanced 5G C-V2X Deployments in the Future

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This research study aims to provide an overview of 5G solutions, key use cases, and applications adopted in the automotive industry. The study focuses on the strategies adopted by original equipment manufacturers, the business models used by them, and key vendors analysis. 5G technology will be critical for the automotive industry particularly when...