Search results for: 'metering app'

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...

This research study provides an overview of digital grid deployment initiatives globally. It also identifies the factors that will drive and pose challenges to the industry’s move towards the digitalization of the transmission and distribution (T&D) network. The global digital grid (sensors, meters, and communication) market is expected to genera...

08 Jul 2021  |  North America  |  Market Research

Low-Code Application Platforms Growth Opportunities

Harnessing the Power of Lines of Business in App Development Fuels Innovation Culture

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As businesses emerge from the pandemic operating environment, they are caught in a strange position of having to resume former foci—like streamlining operations, improving employee productivity, and enhancing the customer experience, but doing so in a wildly different operating environment than they were in 18 months ago. One technology that was ju...

05 Apr 2021  |  South Asia, Middle East & North Africa  |  Market Research

Distributed Energy Rejuvenating the Power Sector in the GCC through Innovation and Efficiency, 2021

Growth will be Spurred by the Region's Drive to Diversify the Energy Mix and Embrace Clean Energy Sources

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Globally, the electricity supply industry is undergoing a major transition with the phasing out of conventional power generation technologies, which are being replaced by renewable energies like solar energy and wind energy. In addition to utility-scale power generation, customers are now considering self-generation through distributed renewable so...

22 Oct 2021  |  Global  |  Market Research

Global Water and Wastewater Networks Growth Opportunities

Climate Change Demands Sustainable Management Strategies

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Global water and wastewater networks are in a state of transition. Many utilities and municipalities are dealing with aged networks that require rehabilitation and replacement, while others are seeing growing or existing populations that require reliable services. However, all utilities face challenges as well as opportunities in terms of digitaliz...

The residential battery storage market will continue its recent trajectory of strong growth, with global revenues increasing from $3.05 billion in 2021 to reach $8.11 billion in 2030. High electricity prices, declines in feed-in tariffs and net metering payments, and continued declines in lithium-ion battery prices and associated components are the...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...