Search results for: 'minds'

Cybersecurity strategies have traditionally focused on IT security solutions and the protection of digital assets and systems. However, ongoing digitalization across industry verticals has allowed for many assets, devices, and systems that are critical to the operations of a business to now be connected into the same digital ecosystem. The rise in ...

The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...

Despite disrupting sales and profitability in many markets, the COVID-19 pandemic has ignited minds to build a safer and more convenient environment. The connected automotive industry is making the best of the situation through trending use-cases that will build the new normal across consumer segments. Frost & Sullivan's 'Voice of Customer: In-car ...

As the pandemic fades there are questions about the sustainability of remote and hybrid work, how to modify office real estate to support remote work and better employee engagement. IT decision maker input in Frost & Sullivan's latest survey provides answers. Business leaders are confident that remote work is solidified as a norm, and that supporti...

As governments around the world try to reduce carbon emissions by an unprecedent amount with electric vehicles as a focus of incentives, the reality is that millions fossil fuel-powered cars will remain on the road for decades to come. With this in mind, automotive and energy companies are considering whether an investment in electrofuel production...

Enhancing customer experience tops the list of manufacturers’ goals for 2023. To meet escalating customer demands, these enterprises are taking steps, such as adding new services and products; expanding customization capabilities; offering multiple contact channels; and enabling remote, always-on services, portal-based ordering, and account access....

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...