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Search results for: 'Channel Profitability Study'
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31 May 2021 | Asia Pacific | Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00
Special Price $3,712.50 save 25 %
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07 May 2021 | Asia Pacific | Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00
Special Price $3,712.50 save 25 %
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07 Jul 2021 | Asia Pacific | Market Research
Philippines Retail Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...
$4,950.00
Special Price $3,712.50 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
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$1,000.00
Special Price $750.00 save 25 %
