Search results for: 'agent model'

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies ...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

16 Feb 2018  |  Europe  |  Market Research

Poland’s New Business Models in Medical Imaging, Forecast to 2021

A Change of Course in Polish Healthcare Policy May Disrupt Conventional Public-Private Working Models

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This research study focuses on the drive to operationalize capital and service costs favoring non-conventional business models (MES and MVS) in Poland over traditional capital-intensive purchasing and service models. The study also features a detailed elaboration on the legacy of public-private partnerships (PPP), framework agreement case studies, ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

Low economic growth and limited access to capital funding compel hospitals in Spain to adopt new purchasing and service models for imaging equipment. The drive to operationalize capital and service costs favors non-conventional business models in Spain over traditional capital-intensive purchasing and service models. Vendor-customer engagement over...

This research study focuses on providing all the presentations from Frost & Sullivan's two-day workshop event held in July 2015 in London, called Intelligent Mobility 3.0, Future of Mobility & New Mobility Business Models. These include presentations from Frost & Sullivan Europe team and a host of other companies, such as Daimler, Zipcar Europe, Al...

This research study focuses on the drive to operationalize capital and service costs favoring non-conventional business models (MES and MVS) in Italy over traditional capital-intensive purchasing and service models. The study also features a detailed elaboration on the legacy of public-private partnerships (PPP), framework agreement case studies, m...

As the rapid spread and impact of COVID-19 continue to cripple healthcare sector providers across Europe, telehealth is emerging as a boon in ensuring efficient access to essential healthcare services. Primary care appointments took a major downturn as people avoided them largely until necessary or were unable to have routine face-to-face visits du...

The way people move is evolving. The future will have flexible, integrated mobility and on-demand services. The paradigm shift towards door-to-door travel provides opportunities for a new class of market entrants: mobility integrators (MIs). This study examines this emerging market space and features a wide spectrum of visionary opportunities for M...