Search results for: 'agent more'

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies ...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

Crop quality and quantity are influenced by biotic and abiotic factors. Abiotic factors include soil composition, salinity, acidity, temperature, drought, pollution, humidity, rain, wind, and ultraviolet radiation. Stress caused by unfavorable conditions significantly reduces harvest yields, as plants respond to such conditions by using their energ...

Budget cuts throughout UK government departments have driven the need for efficient security technologies that can bring greater operational efficiencies to security end users. This research service indicates the total UK critical national infrastructure (CNI) security expenditures from 2013 to 2019. In addition, expenditure forecasts are provided ...

This study provides a strategic overview of the traditional and peer-to-peer (P2P) carsharing market in Europe. It introduces the existing key participants and emerging ones. The study provides a comparative analysis of carsharing growth in 2009 to 2011 and forecasts until 2020. It presents the trends, drivers and industry challenges. While providi...

Industry analysis provides a brief overview of the Nordic automotive industry including its strength, weakness, advantages, and disadvantages over other European countries. It analyses the impact of macroeconomic factors such as regulations, taxation and GDP on passenger car sales. Section also provides an overview of the key technological shifts h...

As the energy transition gathers pace in Europe, market evidence and the growth trajectory of alternative/low-carbon hydrogen point to a niche market opportunity where production and offtake will likely be dominated by traditional hydrogen consumption industries, including refining, chemicals, and petrochemicals, as well as heavy industrial sectors...