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11 Dec 2023  |  Latin America  |  Market Research
Latin American and Caribbean UCaaS and Cloud Meeting Services Growth Opportunities
UCaaS and CCaaS Integration Enhances Growth Potential
This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...
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04 Oct 2019  |  Latin America  |  Market Research
Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024
Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility
This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...
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23 Mar 2023  |  Latin America  |  Market Research
Cloud Contact Center Solution Market in Latin America, Forecast to 2029
Automation, AI, and Analytics Create Opportunities for Differentiation
The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...
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06 Mar 2020  |  Latin America  |  Market Research
The Transition to a Successful Work at Home Agent (WAHA) Model
Exploring Trends and Growth Opportunities for Latin American Providers
The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other l...
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25 Sep 2008  |  Latin America  |  Market Research
Latin American Contact Center Solutions Markets
The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...
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04 Aug 2006  |  Latin America  |  Market Research
Latin America IP Telephony Solutions Markets
The economic downturn experienced by many countries, along with the instability in the political scenario and the 'wait-and-see' attitude influenced the implementation of IP solutions in key markets such as Brazil. On the other hand, the Mexican market has shown significant results already in the early stages of this market mostly due to its proxim...
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21 Nov 2019  |  Latin America  |  Market Research
Latin America Mining Industry Personal Protective Equipment (PPE) Market, Forecast to 2023
Opportunities for Mineral Exploration have Resulted in an Exponential Growth in Mining Investment in the Region, which will Support the Growth of the PPE Industry in the Coming Years
This research service covers the personal protective equipment (PPE) used in the Latin America mining industry. Coal and mineral mining operations have been included. Mining for oil and gas has been excluded from the scope of the research. The PPE market is covered in a total of 7 product segments—above-the-neck protection, respiratory protection,...
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27 Feb 2012  |  Latin America  |  Market Research
Analysis of the Unified Communications and Collaboration Solutions Market
How the Collaboration Market Has Recently Performed in Brazil
The 2009 world economic crisis did not affect the Brazilian market and it remains steady. The competitive landscape has the presence of many local vendors focused on small companies. Collaboration is evolving rapidly to integrate social network communications with business processes and enterprises. UC licenses will include more capabilities, in or...
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28 Jan 2015  |  Latin America  |  Market Research
Analysis of the Latin American Electric Motors Market
Continued Demand for Oil and Gas Exploration Expands Opportunities for IEC- and NEMA-based Electric Motors
This research service analyzes current and future trends in the Latin American electric motors market across various industries, including oil and gas, minerals and mining, cement, water and wastewater, chemical/petrochemical, food and beverage, and power generation. Analysis is based on end users and product types segmented as low voltage and medi...
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29 Sep 2016  |  Latin America  |  Customer Research
Navigating an Era of Digital Transformation in Latin America
A Customer Perspective
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
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