Search results for: 'consumption pattern transformations'
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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21 Sep 2016  |  North America  |  Customer Research
Navigating an Era of Digital Transformation in Finance, Insurance and Banking
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...
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27 Jan 2021  |  North America  |  Market Research
Impact of Work-from-home on Mobility Patterns, Scenario Analysis, 2030
Understanding the Long-term Implications of Remote Working on the Mobility Patterns in Key Countries Around the World
Mobility across cities is highly influenced by Mega Trends, global events, changing work environments, and shifting industry structures, leading to a change in preferences among people. The COVID-19 pandemic has further pushed boundaries for industries and organizations to rethink the possibilities of their workforce working from home while people ...
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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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02 Dec 2022  |  North America  |  Megatrends
Transformative Mega Trends in the United States through 2030
Transformational Growth Opportunities in a Country Facing Converging Forces of Change; Technology in America: Chapter 2 of a 3–part Series
This research service is chapter 2 of a 3-part series that examines the technological advancements and convergences led by major shifts in artificial intelligence, cognitive computing, 5G, blockchain and digital reality across cities, businesses, and consumers. The high rate of digital adoption, supported by strong indicators, such as over 95% smar...
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23 Sep 2016  |  North America  |  Customer Research
Navigating Digital Transformation in Healthcare
This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...
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13 Sep 2022  |  North America  |  Market Research
Top 20 Companies Accelerating Digital Transformation in the Global Waste Recycling and Circular Economy Industry
New Era of Data-driven Operation and Industry Convergence will Optimize Waste Services and Close the Loop on Material Sourcing
This research study identifies key solution providers that support the digital transformation of the waste recycling and circular economy industry. It analyzes the top trends and growth opportunities emerging from this space, noting the regional differences in adoption technologies. The key factors driving and restraining the growth of this market ...
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06 Jun 2018  |  North America  |  Market Research
Global Demand Response Market, Forecast to 2024
Curtailing Power Consumption Through Incentive and Behavioral Based Programs
Demand and response programs are expected to change consumer behavior and general attitudes toward power consumption through providing monetary rewards for power reduction. DR transforms the centralized one-way traditional energy traffic flow from the power plants to energy-consuming units. DR programs, through intelligent and balanced energy manag...
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26 Feb 2015  |  North America  |  Market Research
Global Trends in Video on Demand (VOD) Technology
Internet Segment Propels Growth of VOD Consumption Worldwide
VOD solutions enable users to watch long-form content on-demand, as opposed to being received through traditional live linear programming. This market insight examines trends driving global VOD growth. VOD can be received as part of cable, satellite, IPTV subscription, or via the Internet through an online video service provider. The research cover...
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09 May 2022  |  North America  |  Market Research
North American Electric Truck Charging Infrastructure—Revenue Opportunities
Transformational Growth of Revenue due to 130TW Electricity Consumption by 2030
By 2030, more than half the trucks operating in North America are expected to be powered by an electric powertrain. Light-duty vehicles are forecasted to be the early adopters, with nearly 86% share of the EV truck market in 2030. Among several EV truck charging types, AC & DC charging are expected to be the most adopted in North America. Level 2 (...
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