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The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

08 Apr 2021  |  Asia Pacific  |  Market Research

Transport & Logistics Sector to Fuel Thailand’s Connected Trucks Telematics Market

Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential

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The telematics market in Thailand has evolved over the years and gained a lot of momentum. After an increase in the number of road accidents and lives lost in commercial vehicle accidents, Thailands government enacted strict regulations for safety and operation that include telematics system installation on trucks and tractor-trucks used for transp...

01 Mar 2021  |  Asia Pacific  |  Market Research

Transport & Logistics Sector to Fuel the Indonesian Connected Trucks Telematics Market

Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential

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The commercial vehicle telematics market in Indonesia is growing at a slow rate due to the impact of the COVID-19 pandemic. Multiple telematics vendors populate this fragmented market, fighting to gain share. Although many customers are aware of the advances being made in telematics and fleet management systems, ambiguity persists among the user co...

23 Jul 2025  |  Asia Pacific  |  Market Research

Facility Management Industry, Southeast Asia, 2025–2030

Demand for Outsourcing and Value-added Services Driving Transformational Growth Due to Evolving Customer Needs and Technology-enabled Solutions

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The steady growth of the Southeast Asian facility management (FM) market is primarily driven by robust growth in developing markets in the region, offset by a lower growth rate in the mature Singapore market. The growing outsourcing culture, bolstered by asset base expansion, evolving FM needs, greater acceptance of technologies, and the sustainabi...

17 Mar 2017  |  Asia Pacific  |  Market Research

Australian Facilities Management Market, Forecasts to 2023

Technology-aided Value-added Solutions Prompts FM Market Development

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The Facilities Management (FM) market in Australia has relatively high outsourcing rate due to the number of mature end-user sectors. However, due to its market nature and cost pressure, the split between in-house and outsourced FM is unlikely to change during the forecast period. During the forecast period, the market is expected to be fueled by d...

16 Jul 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Managed SD-WAN Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The Asia-Pacific (APAC) managed software defined-wide area network (SD-WAN) services market is in the early growth phase of the product life cycle, but in the last few years connectivity and broadband speeds have seen major improvement across the region. In turn, businesses are increasingly moving towards hybrid clouds and want to deploy SD-WAN. Th...

05 Oct 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Japanese Fleet Management System Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan estimates that the demand for fleet drivers in Japan will increase by 130,000 over the next 10 years and that by 2027, approximately 960,000 drivers will be needed to cater to the Japanese logistics market. However, a labor shortage of 25% is expected because of a declining birthrate, an aging population, and fewer younger people e...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

06 May 2016  |  Asia Pacific  |  Market Research

Global Generic Pharmaceuticals Market, Forecast to 2020

Market Participants Target High Value-added Branded Generics and Biosimilars Segments

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The key objectives of this research service are to gain an in-depth knowledge of the major markets and therapeutic areas and organizations presenting significant growth opportunities for generics, to understand the impact of regulation on the market, and to outline the industry consolidation trends that will continue shaping the future of generics....