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Delivering the best CX possible was the overall theme of the Customer Contact East Executive MindXchange event, held from April 23 to 26, 2023, in Fort Lauderdale, Florida. Great CX is a critical factor for business growth, as organizations that accomplish it can create competitive differentiation and grow sales as a result. Customer contact center...

The 19th Annual Customer Contact West: A Frost & Sullivan Executive MindxChange brought thought leaders from around the globe to Huntington Beach, California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improvi...

Lethal miniature aerial munition systems (LMAMS), also referred to as “kamikaze” drones, have been in existence for decades. It is generally believed that the first LMAMS were developed and used by the Israeli Defense Forces in an anti-radiation role starting in the 1980s. Considered the first purpose-built loitering munition, Israeli Aerospace Ind...

The Food and Agricultural Organization (FAO) of the United Nations has identified that growing populations, rising affluence and urbanization are translating into increased threat to global food security. The agriculture sector has undergone a series of transformation since the 19th century, including mechanized agriculture as well as green revolut...

Geopolitical crises, such as the Russo-Ukrainian War and the recent Israeli-Hamas War, have highlighted the risks and challenges associated with dependency on imported fossil fuels. Energy security has become an important global megatrend since 2022, driving significant investment in renewable generation and other low-carbon alternatives. However, ...

Lethal miniature aerial munition systems, or LMAMS, are man-portable launchers, guidance systems, and small uncrewed aircraft systems (UAS). Other names include precision attack loitering munition (PALM) and kamikaze drones. They fly like a model plane or helicopter, are battery-powered, and armies can bring them into action and fire them in second...