Search results for: 'monet frost radar'

The expansion of embedded payment to new domains and process automation are great opportunities for growth in the Asia-Pacific Real-Time Payment (RTP) Monetization market. Technology advances in online payment and the development of cloud and API-based solutions are transforming the industry and its processing workflows. As a result, businesses wil...

5G technology, the successor of 4G, has higher speeds and bandwidth, lower latency, and multiple connections. The technology provides other benefits, such as platform digitalization and extended device battery life. The new dimensions of 5G are triggering the development of new services and technology monetization. Most governments in APAC support ...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

The Asia-Pacific (APAC) 5G market generated revenue of $6.59 billion in 2021, and it is likely to reach $35.22 billion in 2026, increasing at a compound annual growth rate (CAGR) of 39.8% from 2021 to 2026. Market focus is shifting even more towards growing the enterprise segment, which makes commercial sense. 5G monetization in APAC for both the c...

This Frost Radar provides information on the companies involved in manufacturing photoelectric, proximity, and vision sensors, as well as level, temperature, pressure, and flow sensors across Asia-Pacific. Modern sensors used in manufacturing are changing the way the data collected from assets is used and communicated by providing enhanced signal p...

The Asia-Pacific switchgear (low voltage, medium voltage, and high voltage) market is predicted to have a steady growth rate of 2.9% from 2018 to 2025, driven by increasing power demand and grid connectivity across the region. Demand for switchgears also is driven by retrofits of aging equipment, especially in the medium- and high-voltage categorie...

Australia is one of the most mature data center services markets in the Asia-Pacific region. Despite facing intensifying competition from other countries in the region, including Singapore and Malaysia, the market continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals (bank...

Thailand's facility management (FM) market is transitioning from labor-intensive, task-based service delivery to integrated, technology-enabled, and outcome-driven operating models. Customer expectations for operational efficiency, sustainability, resilience, digital visibility, and business outcomes are accelerating demand for integrated FM, predi...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...