Search results for: 'tactical crm'

This report focuses the US Department of Defense (DoD) tactical networks market activities and opportunities. Tactical networks are deployable and mobile information technology (IT) and radio networks used for battle management, weapons systems, and the command and control of military units. The study outlines the DoD’s efforts to introduce commerc...

To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing,...

Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanced integrations with business applications and advanced security. The CRM industry is in the growth phase, with solution providers consolidating. Some providers offer combined CRM suites while others offer sta...

This study analyzes the United States Tactical Military Communications market. Program descriptions and funding forecasts are presented for various communication devices. Industry awards are also presented along with additional market analysis in support of this research service.

Soldier lethality is a critical component of the Western armed forces’ modernization plans. Defense thought leaders expect ground close-combat formations to play a substantial role in “any peer-on-peer fight”. Modernizing soldier lethality and operational effectiveness are measured using critical precise weapons, sensors, body armor, and digitized ...

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each su...