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Brazil market is very nascent for smart grid, comparing to the rest of the world, U.S. and Europe, for instance. Power utilities are running pilot projects, several technologies are being tested by different manufactures and policies and regulations are being defined. However, market potential is large considering the expected number of connected c...

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over ...

During the last 20 years, the European Union (EU) and MERCOSUR have been discussing and developing a trade agreement to boost the economies of both blocs. After final approval, this may be the world’s biggest agreement between economic blocs and will have a positive impact on trade of goods and services. Ministries suggest that the agreement will i...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and als...

Latin America’s power sector is entering a decisive execution phase, in which the pace and location of growth are increasingly determined by grid readiness, flexibility solutions, and regulatory design rather than by resource availability alone. Between 2026 and 2035, the region is set to attract over $440 billion in power generation investment, ma...

This Frost & Sullivan research service is an analysis of the Latin American data communications services market and provides market sizing and forecasts by both country and technology. It does this both in terms of lines and of revenues from 2015 to 2021 and in terms of market share figures. In this research, Frost & Sullivan's expert analysts thor...

In this research service, Frost & Sullivan provides an overview of the Latin American defense market, highlighting growth drivers and restraints, growth opportunities, and notable companies with active contracts or a presence in the region. The study also outlines the most relevant projects and programs as well as representative contracts. Latin A...

This research service includes market sizing for base year 2016 and a 6-year forecast for all the main services in the Colombian telecommunication services market. These services include fixed telephony (including local, national, and international long distance), mobile telephony (voice and data), broadband Internet (including ADSL, cable modem, F...