Emerging Trends in Unified Communications Applications and Services Market in India H1 2014

Rising customer expectations lead to higher adoption of unified communications solutions.


The business landscape in India has changed considerably over the last few years, and Unified Communications (UC) has become an important component across organizations. Today’s workforce is highly distributed and mobile, and the tools and devices that they seek are further driven by the consumerization of IT. Collaboration has extended not only to employees at headquarters, regional centers, branch offices, and remote workers, but also to the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers. Currently, there is a pressing demand to provide a full stack of UC architecture as a single stand-alone solution using an open platform, to facilitate interoperability with other standard third-party applications and solutions.

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The business landscape in India has changed considerably over the last few years, and Unified Communications (UC) has become an important component across organizations. Todays workforce is highly distributed and mobile, and the tools and devices that they seek are further driven by the consumerization of IT. Collaboration has extended not only to employees at headquarters, regional centers, branch offices, and remote workers, but also to the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers. Currently, there is a pressing demand to provide a full stack of UC architecture as a single stand-alone solution using an open platform, to facilitate interoperability with other standard third-party applications and solutions.
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Table of Contents

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014Market Definition Research Objectives, Scope and MethodologyDefinitions—UC ApplicationsDefinitions—UC Applications (Continued)Definitions—UC Services—Audio Conferencing ServicesDefinitions—UC Services—Hosted/Managed Video Conferencing Services Definitions—UC Services—Web Conferencing ServicesDefinitions—UC ServicesDefinitions—UC Services (continued)Notes and AssumptionsUC Product And Services Stack ScopeMarket HighlightsMarket Highlights Key Market Trends—UC ApplicationsKey Market Trends—UC ServicesIndian Scenario—Moving from Converged Networks to Unified Access Vertical AnalysisHorizontal AnalysisMarket Highlights by Horizontals and VerticalsOpportunity and Adoption Analysis for UC Applications Key Success Factors Porter’s 5 Forces Model for UCPorter’s 5 Forces ModelPorter’s 5 Forces Model (continued)Comparison of On-Premises Telephony and Cloud TelephonyThe UC Market—Overview and OutlookCompetition AnalysisUC Applications Market Share Analysis by Application TypeUC Services Market Share Analysis by Service TypeVendor ComparisonVendor Comparison (continued)Competitive Highlights of Key ParticipantsCompetitive Highlights of Key Participants (continued)Competitive Highlights of Key Participants (continued)Competitive Highlights of Key Participants (continued)Competitive Highlights of Key Participants (continued)Competitive Highlights of the “Others” SegmentCompetitive Highlights of the TSP & CSP SegmentStrategic Recommendations Strategic RecommendationsLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy




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