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Rising customer expectations lead to higher adoption of unified communications solutions.
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The business landscape in India has changed considerably over the last few years, and Unified Communications (UC) has become an important component across organizations. Today’s workforce is highly distributed and mobile, and the tools and devices that they seek are further driven by the consumerization of IT. Collaboration has extended not only to employees at headquarters, regional centers, branch offices, and remote workers, but also to the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers. Currently, there is a pressing demand to provide a full stack of UC architecture as a single stand-alone solution using an open platform, to facilitate interoperability with other standard third-party applications and solutions.
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