Technology Solutions to Drive Differentiation and Growth for BPO Providers
22-Jun-2015
Europe
Market Research
NEB3-01-00-00-00
IT00753-EU-MR_02042
This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry vertical, service function, and country/sub-region. Country/sub-region forecasts are provided for UK, Germany, France, Spain, Italy, Benelux, Nordics, Russia, and Rest-of-Europe. This market analysis research is provided in Excel format.
Contact Center Outsourcing in Europe
- Market Analysis
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| Deliverable Type | Market Research |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Stephen Loynd |
| Industries | Information Technology |
| WIP Number | NEB3-01-00-00-00 |
| Is Prebook | No |