Future of Smart Hospitals

Concept Definition, Application, and Growth Opportunities

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The entire industry has probably heard the term of ‘Smart Hospitals’ or the ‘Intelligent Hospitals’. However, only a few truly understand the concept, as there is plenty of ambiguity around the term, with each stakeholder defining it in a way that relates to themselves and their services. Some even confuse a digital hospital to a smart hospital. However, an all-encompassing approach, which defines every element of the concept is lacking. Application of the concept is also a challenge – very few hospitals have the financial resources to implement all the smart solutions necessary to become a smart hospital. However, there are strategies that can enable implementation of smart solutions in a piecemeal approach to become smart. Indeed, a majority of existing global hospitals already have or are likely to implement smart solutions. A few smart hospital projects do exist already and are spread across the globe. Additionally, a majority of the new hospital projects (brownfield and greenfield ventures) in the hotspot areas of Canada, Nordic regions, and Australia are likely to be full-scale smart hospital projects.

Without a doubt, smart hospitals will have a major impact on global healthcare systems. Hospital expenditures account for the largest share of healthcare expenditures, and as global economies struggle to reduce overall expenditures on health, smart hospitals will prove to be an effective tool to achieve that target. Additionally, smart hospital approaches enable better quality of care with personalized approaches and reduced medical errors to achieve better patient outcomes. To cater to the trend of consumerization in healthcare, smart hospitals employ a patient-centric approach to ensure patient experience is optimal, allowing for better revenue generation.

This study covers the market imperative for moving toward smart solutions and hospitals, the very definition of a smart hospital along with its framework, the difference between a digital hospital and a smart hospital, profiles of select smart hospitals across the world, and the three areas a smart hospital must cover, such as operational efficiency, clinical excellence, and patient centricity. Additionally, it offers key takeaways for the industries serving smart hospitals – medical devices, pharmaceuticals and life sciences, health IT, internal logistics, and even facilities management and also provides select growth opportunities for vendors to capitalize on. It also highlights the challenges faced in achieving the smart hospital vision, while providing some strategic insight into how these could be alleviated.

Table of Contents

Executive SummaryDefining Smart HospitalsSmart Hospital Impact on Healthcare IndustryKey FindingsKey Findings (continued)The Smart Hospital FrameworkScope and SegmentationKey Questions this Study will AnswerCEO’s PerspectiveExecutive Summary—3 Big PredictionsBackgroundHealthcare Transformation Impact on HospitalsHospitals Facing Increasing Pressure to Adapt or CloseDigitization and Trends Impacting HospitalsDigital Health Has Long-term Healthcare ImplicationsSmart Healthcare in Smart CitiesMarket OverviewIndustry Perspective on Smart HospitalsIndustry Perspective on Smart Hospitals (continued)Defining Smart HospitalsIs A Digital Hospital The Same As A Smart Hospital?Digital ≠ Smart HospitalWhat Smart Hospitals Do Different Than Digital OnesThe Smart Hospital Concept OverviewThe Smart Hospital FrameworkRegional TrendsRegional Readiness for Smart Hospital AdoptionRegional Readiness for Smart Hospitals—Benchmarking Framework ExplainedSmart Hospital Hotspots Around the WorldHumber River HospitalUniversity of Pittsburgh Medical CenterNuffield Health Bristol HospitalPrince Court Medical CentreFarrer Park HospitalSeoul National University Bundang HospitalRoyal Adelaide HospitalSt Stephen HospitalOperational EfficiencyOperational Efficiency AreasFacilities—Requisite Features of BASFacilities—Why BAS is Integral to Future of Smart HospitalsFacilities—BAS Case StudyFacilities—Asset Maintenance and ManagementFacilities—Asset Maintenance and Management (continued)Facilities—Network InfrastructureFacilities—Network Infrastructure (continued)Logistics—Mobile Asset TrackingLogistics—Mobile Asset Tracking (continued)Logistics—Mobile Asset Tracking Case StudyLogistics—Medical Supplies Inventory ControlLogistics—Medical Supplies Inventory Control Use CasesLogistics—Hospital Pharmacy OperationsLogistics—Pharmacy Operations Case StudyOther Logistics—Smart Hospital Use CasesPeople Flow SystemsPeople Flow Systems (continued)Enterprise-wide Patient Flow Case StudyCath Lab Managed ServicesOther Operational ConsiderationsClinical ExcellencePersonnel—NursesPersonnel—DoctorsClinical Areas in a Smart HospitalDepartments—EmergencyDepartments—Surgery and Operating RoomDepartments—RadiologyDepartments—Intensive CareCode Blue Events Reduction Case StudyCode Blue Events Reduction Case Study (continued)Hospital-wide InitiativesClinical Excellence Beyond Hospital WallsPatient Outcomes and TransitionsRemote Patient Monitoring Case StudyPost-discharge Care ModelPost-discharge Care Model (continued)Population Health Case StudyPrimary Care Services Case StudyPatient CentricityPatient Centricity Concept OverviewFeatures and Use Cases of Smart Patient RoomsPatient-Centric Hospital ServicesTechnology Initiatives Addressing Patient CentricityHospital Design FeaturesPatient Experience Feedback Case StudyNoise Reduction Case StudyIndustry TakeawaysKey Takeaways for the Medical Device SectorKey Takeaways for the Pharmaceuticals SectorKey Takeaways for the Health IT SectorKey Takeaways for the Hospital Logistics SectorKey Takeaways for the Facilities Management SectorGrowth OpportunitiesHospital Business Challenges Quantified—US PerspectiveSub-$5 Billion Growth Opportunities $5+ Billion Growth OpportunitiesChallenges for the Smart Hospital VisionSmart Hospitals Implementation RoadmapEmerging ICT Vendor Strategies to Support Smart HospitalsStrategic Imperatives for Success and GrowthThe Last WordThe Last Word—3 Big PredictionsLegal DisclaimerAppendixSmart Hospital Projects Across the WorldSmart Hospital Projects Across the World (continued)Growth Opportunity DefinitionsGrowth Opportunity Definitions (continued)Logistics—Pharmacy Operations Case StudyLearn More—Next StepsThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy





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