Scope and Methodology

• Scope
• Research Methodology

Introduction and Key Findings

• Introduction
• Key Findings

Primer on Standards

Application Segments

• VoiceXML
• SALT

Primary Challenges

Analysis of Accelerators

Commercial Offerings

Innovations in ASR

Innovations Related to Education and Language

Innovations Related to Feature Analysis

• Innovative IVRs
• Intelligent Contact Management
• An Interactive Response to Customer Needs
• Transforming Audio into Searchable Content
• Hosted Self-Service Solutions
• Standards-Based Hosted Speech Solution
• Voice Interaction Platform for Enterprise Customers
• Speech Capabilities across Multiple Platforms
• Open Solutions for Network Operators
• Speech Engine for Multiple Environments
• Speech Server Enhances Speech Processing
• Speech Solutions for Better Information Exchange
• Robust Voice Recognition

Innovations in Other Areas

• Missing Data Techniques for Connected Digit Recognition in Noise--UK
• Variable Frame Rate Analysis--USA
• ASR-Dependent Speaker Identification--USA

Patents

Contacts

Excellence in Technology

Technology Innovation

Technology Leadership

Decision Support Database