Growth Opportunities in Retail 2.0

Growth Opportunities in Retail 2.0

Key Retail Transformations Enabling Growth and Innovation to 2030

RELEASE DATE
17-Nov-2021
REGION
Deliverable Type
Megatrends
Research Code: K686-01-00-00-00
SKU: CI00784-GL-MT_25951
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Description

Retail is undergoing a major transformation as trends converge to create new opportunities for the industry. Specifically, the rise of gen Y and gen Z, the digitization of retail, and the upcoming post-COVID-19 economy will compel retailers to rethink their strategies and embrace a more omnichannel and frictionless retail model.

Consumers’ rapid adoption of technology has completely changed shopping behavior, from high street brick-and-mortar shoppers to mobile-first social media shoppers. This fundamental shift in consumer behavior has compelled retailers to evolve more aggressively from physical to digital channels, thereby accelerating the advent of new business models.

Frost & Sullivan expects retail to continue down this evolutionary path, incorporating emerging bricks-and-clicks business models such as pop-up stores, virtual stores, interactive kiosks, and online hypermarkets. Retail will become completely self-service-based, frictionless, and omnipresent as companies introduce more digital touch points to consumers. Technology will support customers during the entire shopping process: making a purchase decision (advanced customer analytics), finding the right store (location intelligence), experiencing the products (digital reality), and paying for chosen items (e.g., mPayments, NFC, digital wallets).

This study explores Retail 2.0 for the period 2020 to 2030, offering insights into market measurements, drivers and restraints, major transformation shifts, business model evolution, and critical growth opportunities.

RESEARCH: INFOGRAPHIC

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Table of Contents

Why Is Growth Becoming Increasingly Difficult to Achieve?

The Strategic Imperative 8™

Our Mega Trend Universe—Overview

Growth Opportunities Fuel the Growth Pipeline Engine™

Key Findings

Key Findings (continued)

Key Findings (continued)

Critical Growth Opportunities

Online Retail Market by Key Countries—B2C

Online Retail Market by Key Countries—B2B

B2C ecommerce Products

Online Retail Market by Products—B2B

Key Shifts in Retail

Retail 2.0—Key Trend Levers

Retail 2.0—Key Trend Levers (continued)

Retail 2.0—Key Transformational Shifts

Bricks and Clicks—New Store Formats Emerge

Bricks and Clicks—Future Store Experience

Bricks and Clicks—Pop-ups Redefine Small Box

Cross-border Retail—Next Wave of Opportunity in eCommerce

Cross-border Retail—Distributors Evolve to Digital Marketplaces

Changing Customer Expectations—Generational Influence

Changing Customer Expectations—Generational Influence (Continued)

Changing Customer Expectations—Gender Influence

New Technology—AR/VR

New Technology—Voice Commerce

Retail Supply Chain Innovation—New Retail Fulfillment Models

Retail Supply Chain Innovation—New Retail Fulfillment Models (continued)

The Rise of Customer-centric Competitors in Retail

Emerging Customer Journey

Personalization—One Size No Longer Fits All

Online Wholesaling—From b2b to b2b2c

Online Wholesaling—From b2b to b2b2c (continued)

D2C—Compressing Value Chains

Social Commerce—New Digital Portal

Growth Opportunity 1—Simplification of eCommerce Services

Growth Opportunity 1Simplification of eCommerce Services (continued)

Growth Opportunity 2—Ambient Commerce

Growth Opportunity 2Ambient Commerce (continued)

Growth Opportunity 3—Cybersecurity for Retail

Growth Opportunity 3Cybersecurity for Retail (continued)

Critical Success Factors for Growth

The Last Word

Identifying Your Company’s Growth Zone

Your Next Steps

List of Exhibits

List of Exhibits (continued)

Legal Disclaimer

Our Mega Trend Universe

Our Mega Trend Universe (continued)

Retail is undergoing a major transformation as trends converge to create new opportunities for the industry. Specifically, the rise of gen Y and gen Z, the digitization of retail, and the upcoming post-COVID-19 economy will compel retailers to rethink their strategies and embrace a more omnichannel and frictionless retail model. Consumers’ rapid adoption of technology has completely changed shopping behavior, from high street brick-and-mortar shoppers to mobile-first social media shoppers. This fundamental shift in consumer behavior has compelled retailers to evolve more aggressively from physical to digital channels, thereby accelerating the advent of new business models. Frost & Sullivan expects retail to continue down this evolutionary path, incorporating emerging bricks-and-clicks business models such as pop-up stores, virtual stores, interactive kiosks, and online hypermarkets. Retail will become completely self-service-based, frictionless, and omnipresent as companies introduce more digital touch points to consumers. Technology will support customers during the entire shopping process: making a purchase decision (advanced customer analytics), finding the right store (location intelligence), experiencing the products (digital reality), and paying for chosen items (e.g., mPayments, NFC, digital wallets). This study explores Retail 2.0 for the period 2020 to 2030, offering insights into market measurements, drivers and restraints, major transformation shifts, business model evolution, and critical growth opportunities.
More Information
Deliverable Type Megatrends
No Index No
Podcast No
Author Archana Devi Vidyasekar
Industries Cross Industries
WIP Number K686-01-00-00-00
Keyword 1 Growth Opportunities in Retail 2.0
Keyword 2 Global Retail 2.0 Market
Keyword 3 Retail Industry Market
Is Prebook No
GPS Codes 9A3B