1. 12 Mar 2020  |  Latin America  |  Market Research

    Growth Opportunities in the Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, Forecast to 2026

    Increasing Competition and Opportunities in a High Growth Market

    The CALA UCaaS market exhibited strong performance in 2019, with double-digits growth in terms of users and high single-digit growth in terms of revenue. Future growth is expected and forecast in the double-digit rates zone, driven by a growing number of offerings in the market, an increasing acceptance of the cloud as a proven modality for technol...

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  2. 06 Mar 2020  |  Latin America  |  Market Research

    The Transition to a Successful Work at Home Agent (WAHA) Model

    Exploring Trends and Growth Opportunities for Latin American Providers

    The remote work modality is rapidly becoming the norm among office workers throughout the globe. Remote work is a way to work outside the employer´s premise. One common alternative to on-site work stations is the home office. In this scenario, the employee uses their own house as a workplace, but working from cafes, co-working spaces or any other ...

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  3. 27 Dec 2019  |  Latin America  |  Market Research

    Latin American ICT Growth Opportunities, Forecast to 2025

    Artificial Intelligence and Blockchain Emerge as Key Technologies in Driving Digital Transformation

    When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

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  4. 01 Nov 2019  |  Latin America  |  Market Research

    Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024

    Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities

    The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

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  5. 04 Oct 2019  |  Latin America  |  Market Research

    Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

    Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

    This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

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  6. 20 Sep 2019  |  Latin America  |  Market Research

    Latin American Cybersecurity Market, Forecast to 2023

    Increased maturity will drive cybersecurity actions

    The Latin American cybersecurity market is expected to reach $1,877.8 million in 2018 and grow to $3,430.6 million by 2023, presenting a CAGR of 12.8%. This study is a market sizing of the following cybersecurity markets in Latin America: · Advanced Malware Sandbox (AMS) · Cloud Access Security Broker (CASB) · Distributed Denial of Service ...

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  7. 20 May 2019  |  Latin America  |  Market Research

    Brazilian IT Outsourcing Market, Forecast to 2024

    Application Management will Drive Market Growth as Digital Transformation Increases in Relevance

    The Brazilian market for technology services has been readjusted to meet new demands since end-user companies require services that can provide high value add, can be quickly implemented, and are offered at more competitive prices. Companies across industry verticals have different technology maturity levels and look for service providers who have ...

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  8. 08 May 2019  |  Latin America  |  Market Research

    Cloud IP Telephony and UC&C Services Market in Latin America and the Caribbean, Forecast to 2025

    New Value Propositions Drive Growth in Various Segments

    The cloud IP telephony and unified communications and collaboration (UC&C) services market exhibited double-digit growth in Latin America and the Caribbean (CALA) in 2018. Competition is expected to increase in most countries in Latin America due to new service providers entering the market, existing participants widening their service portfolio, a...

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  9. 08 Nov 2018  |  Latin America  |  Market Research

    Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023

    Automation is Heading the Market for Disruption

    The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

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  10. 28 Sep 2018  |  Latin America  |  Market Research

    Latin American Internet of Things (IoT) Devices Market, Forecast to 2023

    Portable Asset Tracking & Connected Consumer Electronics Drives Growth of IoT Devices in Latin America

    The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...

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