Industries Market Research Reports

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanced integrations with business applications and advanced security. The CRM industry is in the growth phase, with solution providers consolidating. Some providers offer combined CRM suites while others offer sta...

This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...

The infrastructure as a service and platform as a service (IaaS and PaaS) industry has undergone a significant evolution in the past year. Macroeconomic instability has negatively affected IT investments and cloud spend, ushering in a growing focus on cloud cost optimization. In tandem, the arrival of generative AI (GenAI) on the scene has necessit...

Traditionally, business process management (BPM) or business process outsourcing (BPO) services were implemented as a cost-optimization concept based on labor arbitrage. However, BPM services have evolved and encompass core and noncore operations. Today, they permeate the entire business process value chain and address a wide variety of business ob...

The 2023 North American enterprise cloud contact center Frost Radar™ identifies leaders in the enterprise contact center-as- a- service (CCaaS) industry. The market continues to mature and brings enhanced technology, efficiency, and agility to contact centers throughout North America. Frost & Sullivan defines a cloud contact center as a network...

As businesses emerged from the COVID-19 pandemic operating environment, found themselves dealing with the Great Resignation as well as an economic downturn and potential recession. That has caused them to reassess spending and force business units to do more with less. Low-code development platforms, a technology that was just gaining popularity at...

European ranks second in use of managed software-defined wide area network (SD-WAN) services, just behind North America. Market growth is driven mainly by an acceleration in customers’ digital transformation, more complex network environments, and massive amounts of traffic generated from the cloud. SD-WAN technologies placed at customer edge loc...

Dedicated internet access (DIA) has become a must-have for businesses that rely heavily on cloud applications because any interruption in connectivity will negatively impact their operations. DIA delivers the guaranteed bandwidth, reliable connectivity, and symmetrical upload and download speeds required to ensure performance. In the last few ye...