Industries

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The study provides an insight into the traditional and speech-enabled interactive voice response (IVR) markets. This study primarily covers vendors that provide a DTMF-type IVR system at the basic level along with an option for speech-enabled...

Smart Cards across the world have taken off in the past few years, and enabled a launching pad for the world contactless smart card market to truly take off in the next few years. This report looks at the trends accross the four regions, North America, Latin America, Europe and Middle East, and APAC. The convenience and speed provided by contactle...

Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offer...

Frost and Sullivan defines identity and access management as the process of managing authentication, access rights, privileges and administration of digital users. This research includes: Digital Certificates, Web Access Management, Provisioning management, Metadata and Virtual Directory