Industries

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monitoring, workforce management, and performance analytics applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vert...

The research service provides an indepth analysis of the global smart card readers and chipsets market. It includes forecasts of the total smart card readers and chipsets market and analyzes the market across smart card PC-link readers and reader chipsets, globally and regionally. A geographic regional analysis is also included. The study highlight...

This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based and hosted customer service and support (CSS) applications. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/se...

This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influe...

Even though the worldwide economic crisis has negatively affected the Latin American Network Security markets, the region is forecast to grow at higher levels than more mature regions such as the United States and the Western Europe. Hence, the majority of global vendors are investing strongly in the region. Important market catalyst include: the h...

Revenues tracked in this study are based on the number of OTP and USB devices sold in 2008. Middleware and back-end authentication software is discussed in this study but some of the hardware authentication device middleware and back-end software is used for purposes other than network authentication; therefore, revenues and market dynamics for tho...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along wi...

This research service provides an indepth look at the smart card SIM market at a global level, breaking down into four geographic regions, EMEA, APAC, North America and Latin America. North America and Latin America have been merged when providing forecast figures, but the drivers and restraints provided look at all regions. Base year is 2007.

Frost & Sullivans Evaluation of Systems Integrators study measures the preferences of systems integrators among CIOs and CTOs throughout the United States. Furthermore, efforts were made to measure various important services and features and their satisfaction among the C-Level Executives.