Industries

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

This issue of Vital Signs, released on May 24, 2011, discusses perspectives of different Frost & Sullivan analysts on recent noteworthy news items for various markets including Pharmaceuticals and Biotechnology, Medical Devices, Telehealth, and Medical Imaging.

Influential market drivers of the Latin American MSS markets include the high number of network security regulations that companies are obligated to comply with, the excellent cost benefits of outsourcing network security, the increasing complexity of business networks, and the frequency and sophistication of network attacks. The market demand that...

This strategic analysis is part of Frost & Sullivans continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems deployed on-premise (CPE). Within this analysis, Frost & Sullivan has identified trends, drivers and restraints in the EMEA market. The EMEA region...

This research deals with the world market for digital signage systems. Detailed world market trend analysis including drivers, restraints, technology trends and pricing analysis are provided for world digital signage markets. Detailed revenue and unit shipment forecasts are provided for the world digital signage systems markets, digital signage dis...

This study covers the state of the world content filtering market examining drivers and restraints for growth, pricing, distribution, technology, legislation, demand and geographical trends. Following from these, market growth for regional and market segments are forecasted. In addition, an in-depth analysis of the competitive situation including v...

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Brazil are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Mexico are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...