Industries

The 2018 US wholesale Carrier Ethernet services market revenues exceeded $5.15 billion. Key factors sustaining market growth include: --Continued demand from wireline carriers—traditional interexchange carriers (IXCs), competitive local exchange carriers (CLECs), and international carriers seeking to expand their network footprint --Business marke...

28 Aug 2019  |  North America  |  Market Research

Global Enterprise Content Management Market, Forecast to 2024

Increasing Content and Greater Regulations Drive the Market Growth

Infographics

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Key Issues Addressed

Enterprise content management (ECM) solutions are large-scale, multifunctional, cross-platform content management systems designed to address the structured and unstructured content management needs of a range of organizational types and sizes. ECM solutions enable enterprises to capture, store, organize, manage, and deliver content in a seamless m...

The 2019 Disaster-Recovery-as-a-Service (DRaaS) report offers our first glimpse at global adoption of DRaaS. Not surprisingly, global trends mimic the U.S., with nearly half of businesses surveyed by Frost & Sullivan currently using DRaaS to protect their data. An additional 34% of businesses say they expect to implement DRaaS by 2021, bringing tot...

As cloud migration and adoption continue to grow, enterprises are increasingly deploying a hybrid environment, comprising public and private, on-premises and hosted infrastructure resources. With the aid of versatile hybrid cloud platforms that support common management and orchestration across different deployment models, enterprises have gained v...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

The U.S. Business Carrier Ethernet Services Market radar features AT&T Business, CenturyLink, Verizon Business, Spectrum Enterprise, Comcast Business, Windstream Enterprise, Cogent Communications and Zayo. While there are several smaller service providers with strong local footprints, their revenues are less than 2% of the market, and these compani...

Carrier Ethernet continues to be the de facto wide area network (WAN) connectivity service choice among businesses of all sizes, due to the benefits it offers: scalability, reliability, and cost efficient bandwidth. U.S. Business Ethernet market revenues exceeded $6.5 billion in 2018. Frost & Sullivan defines business carrier Ethernet services as...

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant market l...