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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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02 Feb 2023  |  Global  |  Customer Research
Global AI Maturity Survey
Results of the 2022 Frost & Sullivan Global AI Survey
AI holds the potential to deliver significant benefits to economies and societies—from enabling new business models and driving operational efficiencies to providing accurate predictive outcomes. As AI technology implementation shifts gears—from the proof-of-concept stage to enterprise deployment—failing to implement an enterprise-wide AI str...
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30 Jan 2023  |  Global  |  Customer Research
Global State of AI, 2022
Highlights from the 2022 Frost & Sullivan Global AI Survey
About 87% of enterprises believe that artificial intelligence (AI) and machine learning (ML) are important in achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer experience. However, where are global organizations in this journey and what are their adoption drivers and restraints This F...
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06 Jan 2023  |  Europe  |  Customer Research
European SD-WAN Voice of Customer Research Insights
European Businesses Embrace SD-WAN Adoption to Advance Digital Transformation Initiatives
In this research service, Frost & Sullivan provides a detailed analysis of the 2021 European SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents involved the C-suite and IT/Network decision-makers from various enterprises, including small businesses (250 to 499 employees), mid-size business...
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24 Dec 2020  |  North America  |  Technology Research
Revolutionizing Future of Care Through Immersive Technologies
Innovations in Augmented Reality (AR) and Virtual Reality (VR) to Transform the Realm of Surgery, Medical Education, and Therapy
The current practice of medical education and methods of performing surgery and therapy suffer from limitations such as scarcity of subjects to practice on, suboptimal surgical precision, and therapy-related issues including medication misuse and ineffectiveness of the drugs to treat the conditions. Moreover, the outbreak of COVID-19 pandemic has ...
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30 Nov 2020  |  Global  |  Technology Research
EXTENDED REALITY: MAKING IMMERSIVE EXPERIENCES COMMONPLACE
Technological Advancements Enable Enhanced Immersive Experience
With the rising penetration of smartphones and mobile devices, and the increasing adoption of XR technologies, the market is expected to grow significantly in the forthcoming years. However, the lack of an effective immersive experience is one of the main challenges to hamper market growth. Therefore, research institutions, start-ups, and industry ...
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30 Oct 2020  |  Global  |  Technology Research
Technology Enabled Growth and Opportunities in India
Emerging Technologies: India’s Opportunity to Leapfrog in the Digital Realm
Emerging digital technologies continue to permeate every aspect of businesses and society at large. COVID-19 will have a far-reaching effect on business communities globally. However, this crisis is seen as an inflection point in the drive toward digitization and adoption of emerging technologies across businesses globally. The connected, digital e...
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30 Oct 2020  |  Global  |  Technology Research
Cognitive Radio: An Emerging Intelligent Radio Technology in the Wireless Communication
Assessment of CR Technology Development Status and its Potential Applications in the Wireless Communication Space
As communication technology has progressed over the generations, the demand for wireless communications network has also evolved. However, users still face various issues in wireless communication such as network congestion, connectivity issues, security issues, and access point issues. When dealing with wireless communication, network spectrum ut...
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29 Sep 2020  |  Global  |  Technology Research
Advancements in Communication Protocols Transforming Building Automation Systems
Assessment on how open communication standards in BAS paves ways to digitalization and emerging technologies
Open communication standards play a significant role in building automation systems (BASs) as it can provide better interoperability and connectivity among devices that are connected, compared to proprietary protocols. These open standards have also made the integration of third-party devices to the BAS network smoother. With an increase in the num...
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29 Sep 2020  |  Global  |  Technology Research
Firmware Security: Securing IoT From the Roots
Assessment on Firmware Security and the Companies Working on Securing the IoT Ecosystem
This research looks at the state of firmware security and the impact of firmware security on the overall IoT security market. The research identifies firmware development process within organizations and focuses on the companies that have developed innovative platforms and solutions to secure firmware at each stage of development, system integratio...
$4,950.00