Industries Market Research Reports

This report focuses on leading service providers that offer comprehensive dedicated Internet access (DIA) services in the North American market. The report primarily analyzes service providers based on their DIA portfolios and their presence in the retail and wholesale segments. The analysis includes market trends, drivers, restraints, and revenue ...

The North American data center colocation market is dynamic, rapidly growing, and provides enterprises with cost-effective and reliable solutions for their IT infrastructure needs. With the rise of enterprise digital transformation, sustainability initiatives, and implementation of immersive technology, the data center has become a critical infrast...

30 May 2023  |  North America  |  Technology Research

Generative Artificial Intelligence (GenAI) Augments Human Capabilities and Possibilities

A Journey into the World of Artificial Generation and Synthetic Creation

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Based on public data-trained models, Gen AI algorithms can generate new and creative information/data like the original content produced by humans. This phenomenon has created a massive buzz in the market, transforming how we search for information, create content, and conduct business. The latest developments in large language models and their ...

Frost & Sullivan defines a cloud contact center as a network-based service (accessed through the internet) where either a vendor or a service provider hosts the platform and provides its functionalities, applications, and features as a service to end users. The customer pays a use-based fee for the service to the vendor or service provider (includi...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Digital transformation has become a priority for enterprises. Data centers are the backbone of a digital economy and an integral part of a digital business’s strategy. The data center colocation services industry is witnessing higher competitive intensity, compelling service providers to build scalable facilities with best-in-class design and...

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...

This Frost & Sullivan research examines the growing need for artificial intelligence (AI) services to help businesses meet key goals and objectives, as well as the strategic position of public cloud service providers to develop and launch successful AI capabilities for customers. The report discusses the importance of public cloud providers in the ...