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  1. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Superior Customer Experience Accelerating Indonesian Contact Center Applications Market, Forecast to 2026

    Growing Focus on Efficiency and Cost Optimisation Attracts Investments

    The Indonesian contact center applications market generated revenue growth of 3.3%, with market revenue of $15.4 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) ...

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  2. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Cloud Migration and System Upgrades Powering Singaporean Contact Center Applications Market, Forecast to 2026

    Adoption of Digital Channels, Analytics, and Speech Technologies to Create Growth Opportunities

    Singaporean contact center applications market generated revenue growth of 7.8%, with market revenue of $23.5 million in 2019 driven by new customer wins, technology up-gradation, and cloud migration. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 2.6% during the forecast period 2019-2026. Brands are considering excep...

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  3. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Demand for Improved Customer Experience Driving Vietnamese Contact Center Applications Market, Forecast to 2026

    Growth Potential Enhanced by Increased Adoption of Omnichannel Applications

    Vietnamese contact center applications market generated revenue growth of 6.3%, with market revenue of $4.6 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 8....

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  4. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Automation and Analytics Powering Chinese Contact Center Applications Market, Forecast to 2026

    Growth Potential Enhanced by Increasing Investments in RPA, Speech Analytics, and Voice Biometrics

    The Chinese contact center applications market generated revenue growth of 2.3%, with market revenue of $112.0 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of...

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  5. 23 Nov 2020  |  Asia Pacific  |  Market Research

    Digital Transformation and Cloud Migration Fueling New Zealand Contact Center Applications Market, Forecast to 2026

    Growth Opportunities Driven by Demand for Proactive Customer Experience and Enhanced Application Functionality

    New Zealand's contact center applications market generated revenue growth of 4.5%, with market revenue of $14.8 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

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  6. 20 Nov 2020  |  Asia Pacific  |  Market Research

    Convergence of Solutions into Holistic Web Protection Bundles Transforming the Asia-Pacific Web Application Firewall (WAF) Solutions Market, Forecast to 2024

    Increasing Use of Cloud and Web Applications Accelerates WAF Security Solutions’ Adoption

    The Asia-Pacific WAF solutions market recorded healthy growth in 2019 due to high adoption rates from the on-premises and cloud-based segments. Though on-premises WAF solutions account for the larger share at present, the cloud-based segment’s rapid growth will see it achieve parity with the former around the end of the forecast period. On-pr...

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  7. 19 Nov 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Network Security Market Q2 2020 Tracker

    A Growing Remote Workforce Strengthens the Future Growth Potential of Secure Remote Connections

    The APAC network security market saw a growth of 6.3% in Q2 2020. Though most of the regions have begun recovering from the impact of the COVID-19 crisis, some ASEAN countries and India continue to see declining YoY growth in this quarter due to country-wide lockdowns. Enterprises are growing more cautious with their security budget, with budgets a...

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  8. 17 Nov 2020  |  North America  |  Market Research

    Global Cloud Infrastructure-as-a-Service (IaaS) Market, Forecast to 2025

    Competition Moves up the Stack as IaaS Adoption Accelerates

    The global infrastructure-as-a-service (IaaS) market registered strong revenue growth in 2019 (28.8%). This results from key market participants expanding their market presence, growing and intensifying partnerships, broadening client portfolio, and launching new features, products, and services. The IaaS market performance remains strong in 2020, ...

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  9. 12 Nov 2020  |  North America  |  Market Research

    North American Mobile Asset Management Market Continues Steady Growth Across Multiple Use Cases, Forecast to 2025

    COVID-19, More Affordable Technologies, and Higher Customer Expectations are Driving New Sales

    This study examines the North American mobile asset management (MAM) market. For the purposes of this study, mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a companys four walls. Rich data...

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  10. 12 Nov 2020  |  Asia Pacific  |  Market Research

    Asia-Pacific Smart City Opportunities: Transformative Mega Trends

    Future Growth Potential Lies in the Opportunities Provided by Smart Cities

    The Asia-Pacific (APAC) smart city market recorded robust growth in 2019. It generated a revenue of $33.5 billion and is anticipated to expand at a compound annual growth rate (CAGR) of 29.1% between 2019 and 2025 to reach $154.84 billion in 2025. The market is expected to grow exponentially as government initiatives call for smart technologies to ...

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