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25 Jul 2014  |  Europe  |  Market Research
Analysis of the EMEA Managed Security Services Market
Threat Intelligence and Threat Remediation Will Drive Revenue Growth
The managed security services (MSS) market continues to grow at double-digit rates in Europe, the Middle East, and Africa (EMEA). Threat intelligence, incident remediation, and advanced MSS will be major growth drivers. Organizations increasingly demand managed security service providers (MSSPs) to go beyond security alert notifications to take an ...
$4,950.00
Special Price $3,712.50 save 25 %
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04 Jul 2014  |  Europe  |  Market Research
EMEA Contact Center Systems Market
Analytics Leads the Way for Growth in a Challenging Market
This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...
$4,950.00
Special Price $3,712.50 save 25 %
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26 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Multichannel Customer Contact
The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Cloud Contact Center Solutions
The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...
$12,500.00
Special Price $9,375.00 save 25 %
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23 Jun 2014  |  Europe  |  Customer Research
Enterprise Priorities in Europe
Agent Performance Optimization
The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...
$12,500.00
Special Price $9,375.00 save 25 %
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04 Jun 2014  |  Europe  |  Market Research
Evolution of the European Meter Data Management Market
High-volume Data Management and Pattern Analytics will be the True ROI of Smart Meters
Utilities are becoming increasingly aware of the importance of efficient data management in smart metering projects. To manage and use the growing volume and variety of data, they must be capable of high-volume data management and data-pattern analytics. Although many utilities still fail to consider smart metering as a software project, meter data...
$2,450.00
Special Price $1,837.50 save 25 %
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14 Mar 2014  |  Europe  |  Market Research
The Future of Mobile Authentication
Strengthening Identity Assurance without End-user Inconvenience
Although information and network security vendors have emphasised the need to move away from passwords to more sophisticated authentication methods, password breaches continue to be everyday news. Advances in mobile authentication products will address this challenge, and provide high security levels and greater end-user experience. Frost & Sulliva...
$2,450.00
Special Price $1,837.50 save 25 %
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11 Mar 2014  |  Europe  |  Market Research
The Role of ICT in Building Smart Cities - Infrastructure
Connectivity, Cloud-based Analytics, and Open Data to be Key Enablers of Future Urban Growth
An increasing urban population drives the need for more efficient asset and resource management to ensure high-quality living to citizens. The smart city transformation is fuelled by technology advancements and the deployment of intelligence and information management systems. This study investigates how ICT can help urban communities to realise su...
$2,450.00
Special Price $1,837.50 save 25 %
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10 Mar 2014  |  Europe  |  Market Research
European M2M Outlook
Catching the Next Wave
This research service updates the progress in Machine-to-Machine (M2M) opportunities from the telecoms service providers perspective. There have been many new developments. This analysis serves as an update on the Machine-to-Machine (M2M) market development in Europe in the last eighteen months. It is written primarily from a telecommunications ...
$2,450.00
Special Price $1,837.50 save 25 %