Industries

21 Oct 2022  |  North America  |  Market Research

Automation and Artificial Intelligence Propel North American Mobile Field Service Management (FSM) Market

Predictive Service, Mobile Access, Powerful Networks Drive Growth Opportunities

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Key Issues Addressed

Mobile field service management software solutions continue to be a popular area of digital investment, bringing real-time guidance to workers on the front line and providing valuable information and feedback to supervisory and administrative staff. For the purposes of this 2022 study, mobile field service management (FSM) applications are defin...

2020 was a year of unprecedented growth for the mobile gaming realm as the COVID-19 pandemic took hold. The gaming industry continues to experience unstoppable growth as more people enjoy advanced technologies and a wider variety of titles. Consumers are spending more and more time and money on mobile gaming, which saw the biggest gains of all ...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT). In addition, the fears of a global recession will have an impact on the market. While this impact is likely to be felt more in the EMEA region, other regions will be impacted by the global recession and inflationery pressures. This Reforecast of the IoT space shows tha...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT) . This Reforecast of the IoT space shows that by 2026, there will be over 66 billion devices active globally. 2020 will see growth decline to 9.3 percent with Asia-Pacific accounting for a large share of that growth. EMEA region will be the slowest to recover with the r...

The global business process management (BPM) services market declined in 2020, largely due to the challenges brought on by COVID-19. While client sectors were severely affected by the pandemic, the BPM services industry experienced significant growth in 2021 and is expected to continue to witness year-on-year growth between 2022 and 2028. This gro...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

22 Aug 2022  |  North America  |  Market Research

Artificial Intelligence Powers Highly Competitive Mobile Sales Force Automation (SFA) Market in North America

Predictive Analytics, Mobile Access, Strategic Partnering Drive Growth

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Key Issues Addressed

The job of a sales representative continues to become more challenging and complex, with the rep under pressure to work faster, harder, and smarter. Mobile Sales Force Automation (SFA) solutions are designed to provide sales personnel with the real-time information and guidance they need to sell successfully, including managing leads, forecasting a...

03 Aug 2022  |  North America  |  Customer Research

US SD-WAN Enterprise Survey: Adoption Trends by Business Size

SD-WAN Forms the Foundation to Digital Transformation Initiatives

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In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...