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17 Oct 2022  |  Europe  |  Tracker
Contact Center as a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Seamless Customer Experience with CCaaS Solutions
This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...
$4,950.00
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20 Sep 2022  |  Europe  |  Market Research
Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Companies Need to Diversify their Geographical Footprint is Creating Major Growth Opportunities for Global Providers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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Special Price $4,207.50 save 15 %
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11 Aug 2022  |  Europe  |  Market Research
European Managed and Professional Security Services Market
Partnering with MSS/PSS Vendors to Advance Security Maturity
The Managed Security Services Market is made up of security vendors who provide technology, expertise, and management for the private and public sector, but the customer retains control and oversight. Common services include DDoS protection or mitigation, managed firewall, vulnerability management, or breach & attack simulation. These services a...
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Special Price $4,207.50 save 15 %
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21 Jul 2022  |  South Asia, Middle East & North Africa  |  Market Research
Indian Data Center Colocation Services Growth Opportunities
Transformational Growth in Hyperscale Demand Drives Data Center Colocation Services
India dominates the South Asian data center colocation services market, contributing almost 88.1%. The current state will continue with the rapid demand growth of colocation services from the hyperscale cloud segment, OTT participants, and content providers in the next few years. The demand for hyperscale data center capacity has been growing in In...
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10 Feb 2022  |  Europe  |  Tracker
Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Rapid Migration to CCaaS Solutions in Europe Capturing the Power of Seamless Customer Journeys
This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...
$4,950.00
Special Price $3,712.50 save 25 %
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08 Nov 2021  |  Europe  |  Tracker
European Customer Experience Outsourcing Growth Opportunities
AI and Digital Technologies Drive Transformational Growth
This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...
$4,950.00
Special Price $3,712.50 save 25 %
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25 Aug 2021  |  South Asia, Middle East & North Africa  |  Market Research
Indian Data Center Colocation Services Growth Opportunities
Future Growth Potential of Data Centers in India Due to Rise in Hyperscale Demand
Indian data center colocation services is one of the fastest growing markets in the world largely driven by demand for colocation services from hyperscale cloud segment, OTT players, and content providers. The demand for hyperscale data center capacity has been growing at a good pace in India for the last couple of years. The growth is attributed t...
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Special Price $1,837.50 save 25 %
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11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research
Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021
Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI
This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...
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Special Price $3,712.50 save 25 %
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03 Feb 2021  |  Europe  |  Market Research
AI-powered Chatbots Boosting the European CX Management Market, 2020
Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities
The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...
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Special Price $1,837.50 save 25 %
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28 Jan 2021  |  South Asia, Middle East & North Africa  |  Market Research
Disruptive Technologies will Drive the Growth of the Indian Endpoint Security Market
The COVID-19 Pandemic Has Affected the Market; However, Gradual Recovery is Expected from Q1 CY 2021
Endpoint security has become an important building block of a mature cybersecurity framework. Its significance has increased during the ongoing COVID-19 pandemic as enterprises have had to shift their entire employee bases to work from home during the nationwide lockdown. Cybercriminals have identified security gaps in endpoints and started exploit...
$4,950.00
Special Price $3,712.50 save 25 %