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17 Oct 2023  |  North America  |  Customer Research
Voice of the Enterprise Security Customer—The United States, 2023
Surveying Enterprise End Users about US Cybersecurity Trends
This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...
$4,950.00 -
24 Jul 2023  |  Europe  |  Customer Research
European Voice of the Enterprise Security Customer—Trends
A Survey of Enterprise End Users Who Influence Cybersecurity Budgets
This report presents a comprehensive analysis of the European cybersecurity landscape, encompassing the security posture of organizations, cybersecurity responsibilities within organizations, factors influencing the choice of cybersecurity solutions, and projected procurement trends into 2023. Based on a global survey conducted across six industry ...
$4,950.00 -
10 May 2023  |  North America  |  Customer Research
Retail Contact Center Growth Opportunities in North America—2023
Successful Providers Must Bridge the Physical and Digital Realms
Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...
$4,950.00 -
02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
$4,950.00 -
06 Jan 2023  |  Europe  |  Customer Research
European SD-WAN Voice of Customer Research Insights
European Businesses Embrace SD-WAN Adoption to Advance Digital Transformation Initiatives
In this research service, Frost & Sullivan provides a detailed analysis of the 2021 European SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents involved the C-suite and IT/Network decision-makers from various enterprises, including small businesses (250 to 499 employees), mid-size business...
$4,950.00