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29 May 2024  |  Global  |  Customer Research
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Contact Center Growth Opportunities in North American Retail
Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...
$4,950.00 -
23 May 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Healthcare Industry 2024 to 2025
Customer Perspectives
Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...
$4,950.00 -
15 May 2024  |  Global  |  Customer Research
Growth Opportunities in CX Transformation 2024 to 2025
Customer Perspectives
The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...
$6,000.00 -
12 Apr 2024  |  Global  |  Customer Research
The State of the Cloud Asia-Pacific
Cloud Investments Underlie Strategies for Economic Growth and Recovery
In terms of technology adoption, Asia-Pacific (APAC) is a tale of two regions. Industrialized nations, including China, Japan, and South Korea, are mature in their use of cloud and other advanced technologies. In contrast, emerging economies in Southeast Asia lag in their cloud journeys, often hindered by inconsistent access to high-capacity networ...
$4,950.00 -
20 Dec 2023  |  Global  |  Technology Research
Emerging Opportunities for Advanced Sensors in Agriculture
Advanced sensor and IoT developments amidst increasing food security concerns are leading to transformational growth in agriculture
This study explores the growth of sensor technologies and their application in the agriculture industry, particularly in the agritech sector. With sustainability becoming a global trend, governments, companies, and non-profit agencies have realized the potential offered by different sensing technologies for optimizing resource usage. Although not a...
$4,950.00 -
18 Dec 2023  |  Global  |  Technology Research
Synthetic Data: Future of AI and Emerging Ecosystems
Transforms the Way Businesses Use Data and Generate Meaningful Insights
Synthetic data is data generated artificially based on data collected from real-world occurrences. It is artificially generated data in the form of text, tables, images, and videos, among others. Synthetic data generation will address the challenge of inefficient datasets and privacy concerns. Generated using algorithms, it enables organization...
$4,950.00 -
12 Dec 2023  |  Global  |  Technology Research
Ethical AI: Ensuring Accountability from Automation
Transparent data, bias mitigation, and privacy-enhancing technologies to ensure trustworthy data practices
Artificial Intelligence (AI) helps reduce or even eliminate human interventions in a wide range of tasks such as speech recognition, decision-making, visual perception, and language translation. AI technologies are increasingly integrated into daily lives, and its influence is growingly visible across various industries. The approach emphasizing...
$4,950.00 -
28 Nov 2023  |  Global  |  Customer Research
The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success
Frost & Sullivan Global Cloud Survey 2023 Highlights
According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...
$4,950.00 -
17 Nov 2023  |  Global  |  Customer Research
Voice of Customer: Global Healthcare Cybersecurity Trends
A Survey of Enterprise Decision-Makers Who Influence Cybersecurity Budgets in the Healthcare Industry
Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems. As the result of continual digitalization initiatives and the rapid adoption of bring-your-own-device and Internet of Things-enabled devices, however, the healthcare sector has found itself connected ...
$4,950.00 -
06 Nov 2023  |  Global  |  Customer Research
Global Voice of Enterprise Security Customer Government Sector
Perspectives of Government Stakeholders on Cybersecurity
When considering government sector cybersecurity preparedness, most think about national security or military defense systems. However, public sector organizations widely utilize digital infrastructure across many tasks, necessitating security protection to safeguard data on citizens, government officials, organizations, and critical operations. ...
$4,950.00