Industries Market Research Reports

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

In H1 2022, the APAC network firewall market saw a steady YoY growth of 13.0%. The market witnessed a slower YoY growth of 9.3% in Q2 2022, when compared to its double-digit YoY growth of 17.9% in Q1 2022. With a healthy YoY growth rate of 12.9% in H1 2022, the appliance segment remained the biggest form factor segment driving the overall network f...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT). In addition, the fears of a global recession will have an impact on the market. While this impact is likely to be felt more in the EMEA region, other regions will be impacted by the global recession and inflationery pressures. This Reforecast of the IoT space shows tha...

The impact of Covid-19 continues to reverberate in the Internet of Things (IoT) . This Reforecast of the IoT space shows that by 2026, there will be over 66 billion devices active globally. 2020 will see growth decline to 9.3 percent with Asia-Pacific accounting for a large share of that growth. EMEA region will be the slowest to recover with the r...

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

03 Aug 2022  |  North America  |  Customer Research

US SD-WAN Enterprise Survey: Adoption Trends by Business Size

SD-WAN Forms the Foundation to Digital Transformation Initiatives

Infographics

×

In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutio...