Industries Market Research Reports
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11 Apr 2024  |  North America  |  Frost Radar
Frost Radar : Customer Relationship Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanced integrations with business applications and advanced security. The CRM industry is in the growth phase, with solution providers consolidating. Some providers offer combined CRM suites while others offer sta...
$4,950.00 -
23 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
A Benchmarking System to Spark Companies to Action ‒ Innovation That Fuels New Deal Flow and Growth Pipelines
Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Incre...
$4,950.00 -
23 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and per...
$4,950.00 -
19 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: Managed SD WAN Services in North America, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The North American managed SD-WAN market continues to grow as enterprises seek flexibility and control over their network technologies, especially in distributed and branch configurations. SD-WAN technology delivers intelligent routing and security functionality via centrally managed software, simplifying deployments, optimizing network costs, and ...
$4,950.00 -
16 Dec 2022  |  Asia Pacific  |  Frost Radar
Frost Radar™: Managed and Professional Security Services in Asia-Pacific, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...
$4,950.00 -
07 Dec 2022  |  Asia Pacific  |  Customer Research
Australia Customer Perspectives on Digital Transformation & Customer Experience, 2022
Australian Organizations Measure the Success of their Digital Transformation Strategy Through Customer-focused Metrics
When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...
$4,950.00 -
05 Dec 2022  |  North America  |  Frost Radar
Frost Radar™: North American Mobile Field Service Management Market, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technician...
$4,950.00 -
23 Nov 2022  |  North America  |  Frost Radar
Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...
$4,950.00 -
10 Nov 2022  |  North America  |  Frost Radar
Frost Radar™: Disaster Recovery as a Service, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
Disaster recovery as a service (DRaaS) is a vital service for enterprises, especially because of the increase in cyber threats (particularly ransomware), as they seek simple-to-deploy services that allow them to easily recover data without paying ransom to cyber criminals. The DRaaS market has matured since its inception in 2014, yet it is stil...
$4,950.00 -
01 Nov 2022  |  North America  |  Frost Radar
Frost Radar™: Global Business Process Management Services, 2022
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to...
$4,950.00