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  1. 03 Mar 2022  |  Europe  |  Frost Radar

    Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

    $4,950.00

    Special Price $3,712.50 save 25 %

  2. 21 Dec 2021  |  Europe  |  Frost Radar

    Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...

    $4,950.00

    Special Price $3,712.50 save 25 %