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30 Jul 2024  |  Europe  |  Market Research
Exploring European Use Cases for Generative AI in CX
Early Use Cases are Encouraging and Helping to Drive GenAI Adoption Across Europe
The emergence of generative AI (GenAI) has sparked intense global interest in AI and how it can help improve customer experience (CX). Several factors drive interest in GenAI, including its positive impact on making conversational AI faster and smarter, enabling critical applications, including personalization at scale, improved self-service capabi...
$2,450.00 -
04 Jul 2024  |  Europe  |  Frost Radar
Frost Radar : EMEA Cloud Contact Centers, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...
$4,950.00 -
26 Mar 2024  |  Europe  |  Frost Radar
Frost Radar : Customer Experience Management in Europe, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...
$4,950.00 -
12 Mar 2024  |  Europe  |  Market Research
The State of the Cloud: Europe
The Quest for Competitiveness in Bleak Economic Conditions Fuels Cloud Migration and Modernization
As the European economy continues to suffer, growth, competitiveness, and digital resilience are top of mind for enterprises in the region. Cloud and the Internet of Things remain the foundational technologies powering digital transformation in European enterprises. Since 2010, Frost & Sullivan has conducted an annual survey of IT and business d...
$4,950.00 -
24 Jan 2024  |  Latin America  |  Market Research
Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Tailored Customer Experiences Bring New Opportunities for Differentiation
The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...
$4,950.00 -
18 Dec 2023  |  Europe  |  Market Research
European Data Center Colocation Service Growth Opportunities
Future Growth Potential Enhanced by Increasing Hyperscale Demand and Digital Transformation Initiatives
Data centers are core to digital transformation. Enterprises across various industries are outsourcing their data operations to third-party colocation service providers, whose competitive edge is determined by their capacity to scale, ensure an ample power supply, implement efficient cooling infrastructure, and provide robust network connectivity. ...
$2,450.00 -
30 Nov 2023  |  Latin America  |  Tracker
Customer Experience Outsourcing Services in Latin America and the Caribbean, Forecast to 2029
The Race to New Heights of Efficiency Creates Growth Opportunities
Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...
$8,000.00 -
27 Nov 2023  |  Latin America  |  Frost Radar
Frost Radar : Infrastructure and Platforms as a Service in Latin America, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The infrastructure as a service (IaaS) and platform as a service (PaaS) market is experiencing rapid growth in Latin America. This Frost Radar identifies six market leaders: Amazon Web Services, Microsoft Azure, Huawei, Google Cloud Platform, IBM, and Oracle; offers insight into their best practices, differentiators, and areas of excellence; and p...
$4,950.00 -
19 Oct 2023  |  Latin America  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Brazil
A Sophisticated Threat Landscape Drives Strategic Partnerships and Managed Security Adoption
While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...
$4,950.00 -
13 Sep 2023  |  South Asia, Middle East & North Africa  |  Market Research
Indian Data Center Colocation Services Growth Opportunities
Hyperscale Demand to Ensure Transformational Growth of Data Center Colocation Services
India dominates the South Asian data center colocation services market, contributing about 90%. It will continue to dominate the region for a few years because of high demand from the hyperscale cloud segment, OTT participants, and content providers. The demand for hyperscale data center capacity has been growing because of enterprises moving their...
$2,450.00