USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
Industries Market Research Reports
Subscribe to RSS Feed-
20 Jan 2023 | Global | Market Outlook
Outlook 2023: Top 10 Predictions for Customer Experience
Employee Experiences and Artificial Intelligence Drive Growth in the CX Industry
The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...
$2,450.00
