Industries Market Research Reports

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

Poland has successfully averted the 2008 European crisis and registered steady growth owing to its prudent fiscal balance. A highly-skilled workforce, transparent banking regulations, and tariff-free access to the European market make it one of the most attractive nations globally for foreign investment. Resilient domestic demand and gradual reboun...

Key industry events that shaped the power generation and transmission and distribution (T&D) sector in 2013 form the basis for highlighting major trends in the Asia-Pacific power market for 2014. The moderate peak power demand, favorable coal prices, and the resurgent Southeast Asian economy are likely to drive investments in this market. Furthermo...

Low consumption demand and high inflation are expected to keep Brazil’s growth sentiments subdued. A rebound in manufacturing output of Russia is expected in H1 2014 because of a gradual decline in input prices with a decline in inflation and rise in demand for domestic goods. Improvements in current account and fiscal balances in India are expec...

The study presents an outlook of the healthcare market in the Asia-Pacific. Good healthcare service can impact social issues, economics, and even the politics of a country. Governments need to meet these expectations, but rising costs in population and demographic shifts are causing them to falter. Disparity in care levels is also a concern, especi...

The Czech Republic, Hungary, Poland, Romania, Turkey, and Ukraine have been classified as Emerging European countries in this study. Steady growth is anticipated here in H1 2014, as the sovereign debt crisis is gradually retreating. Economic activities in the Czech Republic, Hungary, and Romania are expected to get a boost due to improved export an...

The emerging Asia-Pacific economies are likely to register moderate growth in 2014. While the downside risk factors due to advanced economies ebbed in 2013, domestic demand is expected to be strong in 2014, sustained by easy financial conditions, a healthy labor market, strong investment in infrastructural projects, and robust manufacturing sector ...