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  1. 23 Dec 2022  |  Europe  |  Customer Research

    Voice of the Customer: Electric Vehicle & Powertrain Services and Features, 2022

    European Customer Survey to Assess EV Drivers, Attributes, and Charging Infrastructure

    Europe continues to be the leading market for electric vehicles. BEVs are considered ‘clean’ innovations where tech gadgets render high-tech attributes when compared to ICEs. Frost & Sullivan assessed new customer attitudes and preferences for alternative vehicles and powertrains by vehicle segment and key demographics. Frost & Sullivan carried...

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  2. 06 Dec 2022  |  Europe  |  Customer Research

    Voice of Customer—Health, Wellness, and Well-being Services in Cars, Europe

    Electric Vehicle Owners Show a Higher Level of Interest in Health, Wellness, and Well-being Features

    The COVID-19 pandemic has placed a greater emphasis on a safe environment and exacerbated the need for more convenience in daily activities. The automotive industry has aligned itself with this trend, focusing on solutions and systems that enhance the safety and comfort of drivers and passengers. This study aims to support automakers and allied ind...

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  3. 17 Oct 2022  |  Europe  |  Tracker

    Contact Center as a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe

    Seamless Customer Experience with CCaaS Solutions

    This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

    $4,950.00

    Special Price $4,207.50 save 15 %

  4. 19 Sep 2022  |  Europe  |  Tracker

    Database of European Mainline Rail Operators and Signaling Solution Providers

    Rolling Stock Lists and Signaling Companies by Type and Region

    This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

    $2,450.00

    Special Price $2,082.50 save 15 %

  5. 20 Apr 2022  |  Europe  |  Customer Research

    European Cybersecurity Responsibility, Spending, and Posture

    A Survey of Enterprise End Users Who Influence Cybersecurity Budgets

    The COVID-19 pandemic accelerated the remote working trend by at least 20 years across Europe. To enable remote workers, digital transformation initiatives that were intended to be rolled out over a period of years instead occurred in weeks or months. In the process, security issues were initially pushed aside or ignored altogether in the rush to e...

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    Special Price $3,712.50 save 25 %

  6. 10 Feb 2022  |  Europe  |  Tracker

    Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe

    Rapid Migration to CCaaS Solutions in Europe Capturing the Power of Seamless Customer Journeys

    This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

    $4,950.00

    Special Price $3,712.50 save 25 %

  7. 03 Dec 2021  |  Europe  |  Customer Research

    2021 Europe SD-WAN End-user Survey Analysis

    European Businesses are Rapidly Deploying SD-WAN due to Benefits such as Optimized IT Resources and Improved Business Productivity

    In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

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    Special Price $3,712.50 save 25 %

  8. 08 Nov 2021  |  Europe  |  Tracker

    European Customer Experience Outsourcing Growth Opportunities

    AI and Digital Technologies Drive Transformational Growth

    This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

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    Special Price $3,712.50 save 25 %

  9. 21 Oct 2021  |  Europe  |  Customer Research

    Impact of COVID-19 on Healthcare Contact Centers

    Acceleration in WAHA, Self-Service & Cloud Investments

    The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

    $4,950.00

    Special Price $3,712.50 save 25 %

  10. 16 Jun 2021  |  Europe  |  Customer Research

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

    $4,950.00

    Special Price $3,712.50 save 25 %