Industries Market Research Reports

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

Emerging European economies are gradually registering a positive economic growth, stemming from a sensible monetary policy from the European Central Bank. However, the reliance of the Ukrainian and Turkish economies on external financing, as a result of the ongoing critical period in these countries, has remained a major area of concern in 2014.

Western European countries are experiencing a slowdown in economic growth, but the trend is uneven across the region. Purchasing Manager’s Index gave a reading of 52.1 in October 2014 (a reading above 50 signifies an expansion in output). Although major economies such as Spain and Germany reported an increase in new business opportunities, others...

Western Europe is expected to maintain its growth momentum in the latter half of 2014 but high inflation, high unemployment, and political instability prevalent in some major countries will hamper growth. Increase in domestic and external demand is expected to further improve manufacturing production, thus stimulating growth in the next two quarter...

As recovery continues in this region, growth trends have been observed to be uneven across the economies, while domestic demands remain a key growth driver in major countries. Reforming labor market conditions remain top priority, which will be instrumental in enhancing business confidence and competitiveness. Weaker Euro area recovery and market i...

Emerging European countries are expected to maintain a growth momentum in the latter half of 2014. The growth is mainly backed by improvements in external demand coupled with a rebounding domestic-demand. Regional Central Banks are expected to maintain low interest rates throughout 2014, thus maintaining price stability and keeping the inflation ra...